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2.64 / 5

User rating: 2.64

 



  • General Experience User rating: 2.71428571428571
  • Concession User rating: 2.66666666666667
  • Cleanliness User rating: 2.66666666666667
  • Theatre Presentation User rating: 2.5
  • Customer Service User rating: 2.66666666666667

 

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Theater Reviews

Showing 1 to 6 of 6

Great Friendly Staff great prices

August 10, 2018

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Very affordable, great popcorn, great deals

March 21, 2017

It's a old smaller theater but for the price of everything it's worth it. It's not the place to impress a date but it's a great place to go with friends. Staff is nice and picture and sound are good also.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 5

low quality

March 10, 2020

Our only movie theater in Frankfort KY should be better presented and clean, show movies that actually warrant spending $10 to see, concessions are high.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

Nastiest. Cinema ever

February 21, 2017

Where do I start? This was my worse experience at a cinema ever. The whole place was filthy and unkept. There's this horrendous smell on the seats and the whole place was dusty. I hitched all through the movie. I will never come back here.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

No Professional treatment to the customers

March 28, 2017

I wanted to host a birthday party for my baby girl who will be turning one. i spoke to the general manager at the franklin square cinema. i went in person and personally waited for 30 minutes for him to give me a few minutes of his time to plan the event. he agreed to everything on the day for everything we discussed and never said he needed approval from home office. i sent the evite to almost 100 people and everything was set and we were excited for the big day for our little baby girl. then came an email from the manager which said that he will not agree to the terms which were agreed earlier. this ruined our party big time and we are in a mess situation and need to answer our 90 + guests about canceling the plan and feel very low on how we have been treated at this theater location. just want to make sure nobody else will end up with this situation.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Inaccurate showtimes

October 11, 2018

Don't take a chance on this place, because they may not actually be playing what you are coming to see. Spend your money at a real theater. Just drove about 20mi one way to see the last showing of The Nun only to be told that they weren't having that showing. Website still has it listed, Fandango was selling tickets for it, and I even tried to call the theater to make sure it was playing before making the drive. Their recorded message just plays an outdated showtime listing and won't let you speak to a human being. Never again.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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