Frequently Asked Questions


We love feedback! See our FAQs below in case we can answer your question here.

User Comments and Reviews:

I loved or hated a movie. Where can I write a review?

We love it when you write a review for a movie! Here's how you can write one: click on the movie, then when you're on the synopsis page, click on "rate this movie." Select a rating and write your comment in the box underneath, then click Submit.


I wrote a review but I don't see it on the site:

Comments on Showtimes.com go up right away. We do take down inappropriate comments or reviews that include spoilers. On our other sites, comments are put up manually so please give us 24 hours. If you vote on a movie's star rating, please check back again in 24 hours - it takes the page awhile to refresh before you can see the new rating.


Where can I write a comment about a trailer?

You can leave a comment on any trailer page in the comment box below the trailer. Just click show more under the trailer and scroll down to the comment box. Then choose how you would like to leave your comment, using either Facebook, Yahoo, AOL or Hotmail.


Where can I write a review about a theater?

Find your theater first. Once you're on the theater page, click "Rate this theater" link to rate the theater and write a review.


I love your entertainment news stories. Where can I leave a comment about them?

Click on the "read more" button underneath the story if you're on the home page of the news, and once you're in the story, you'll see a comment box below the story. Comment often and get a discussion going with our other commenters! We encourage interaction.


Tickets:

Can I buy tickets online?

You bet. We offer ticketing for theaters in the U.S. that have online ticketing enabled. You can purchase tickets on any page that displays tickets. The showtimes will show up as links from the theater showtime pages if tickets are available for a particular showtime.
Keep in mind that not all theaters have online ticketing available. For example, the show could be sold out or not available for online purchase.


How/where do I buy tickets online?

You can buy tickets on almost any movie times page. Go to the movie times page of your favorite theater by typing your theater's name in the Search box, or by clicking on Search by Theater. If your theater offers online tickets (not all theaters do), you'll ticket icons on each showtime. Click on the showtimes button, and then follow the instructions to buy tickets.


My ticket didn't print. What do I do?

Easy there, don't panic! Did you get an email confirmation? Check to see if you received that and if you did, you can print it out and take it to the theater along with the credit card you used.


I didn't get an email confirmation/How do I know if my order was processed?

We hate when this happens, but it might have gone into your spam or junk mail folder. If you don't find it there, log into your account and go to Manage Your Account. On this page you will be able to see ticket transactions from the last 3 months.


For all ticketing questions:

If you have any questions regarding ticketing, fill out the Customer Service form or call the Customer Service line at 1-888-440-8457.


How do I find out the price of a movie ticket?

For theaters with online tickets available, you can click on the showtime to buy tickets and will be able to see the price of the tickets. For movies without online ticketing, please call the theater. Theater phone numbers are listed with their addresses on showtimes pages, or you can use the Showtimes.com search box to search for theaters by name.


Movie times:

When are movie times updated? Why can't I get certain future movie times (for example, for the upcoming weekend on Wednesday or before)?

We update movie times four times a day, so as soon as the theater owners decide on the times they will appear on the website. Please keep in mind that movies generally change weekly on Fridays, so early in the week theater owners may not have decided on the following week's schedule. New movie times for the upcoming week may not be posted until Wednesday or Thursday.


How long will a particular movie be playing in theaters?

There is no way to predict how long any movie will play at a particular theater. It depends on the theater and how popular the film is. Please keep checking our movie times.


I went to see a movie and you had it listed, but it wasn't playing yet.

Some theaters determine movie times more than a week in advance. Please check the drop down date option to check all future movie times. Please make sure that the listing says that it's playing on the day you're planning to go. For example, if you want to go on Thursday, but the movie times are listed as Friday to Wednesday, then the movie isn't playing until Friday.


I want to see a particular movie, can you tell me when it will be coming to my theater?

Each theater selects the movies that will be screened at their cinemas. As soon as we have confirmation of the film's dates and showtimes, we will update our site. So keep checking our site for updates.


I went to see a movie and the showtimes were wrong and/or I went to see a movie but it didn't have 3D screenings like it said on the website.

We post the movie times provided by the theaters. Please email us if this happens and we will notify the theater and investigate what happened. Our movie times cover all U.S. theaters/movies and we pride ourselves on the accuracy of our movie times data.


What does No Passes mean?

That means if you have a free pass to get into a movie, you can't use it for that movie. Gift certificates are still accepted for these movies.


I have a theater and I would like Showtimes.com to display my movie times, how do I submit them?

If you own a theater and want your theater and movie times displayed, please email: info@showtimes.com


Sweepstakes:

How do I find out who won a sweepstakes?

When you go to Showtimes.com's Sweepstakes page, there's a link that says "View Sweepstakes Winners" at the top of the page. Click there for a full list of winners.


How many times can I enter your sweepstakes?

For most sweepstakes, as often as you like. Occasionally we have a sweepstakes you can only enter once, so please check Section No. 6, General Terms and Conditions in the Rules and Regulations if you're not sure.


How do you contact your sweepstakes winners?

If it's a big prize, we call the winner by phone. If it's a small prize, such as a book or DVD, we'll send the prize in the mail without notification. For Facebook sweepstakes, we may private message you, or in some cases we will post the winner on the relevant sweepstakes post or on the Facebook page and expect the winner to message us to claim the prize. In the case of tickets, we'll either notify you by email to make sure you keep that evening free or attach a voucher to the email that you can present at the theater.


Why do I never win your sweepstakes?

The odds of winning a prize depends upon the total number of eligible entries received on or before the applicable sweepstakes closing date. We receive numerous entries for each sweepstakes. You can enter most sweepstakes multiple times to increase your odds of winning.


Why am I getting a message that says I already entered a sweepstakes when it allows unlimited entries?

After you enter a sweepstakes, you have to close the browser and open up a new one in order to enter the same sweepstakes again, or you'll get a message saying you've already entered. You can enter as many times as you want, but close and reopen the browser between entries.


Why can't I switch the country on your sweepstakes entry form? Am I eligible to enter your sweepstakes?

Some sweepstakes are only open to certain people, e.g. residents of the continental U.S., or people above the legal drinking age. If a sweepstakes is only open to certain people, those fields may be pre-filled in the entry form. Please read the rules and regulations to ensure you are eligible. You can find these by clicking on the Rules and Regulations link on any sweepstakes entry page.


Theaters:

I have a compliment or complaint about a theater. It was too noisy/cold/staff were rude etc.

We're sure the theater you attended would appreciate your feedback. You can rate theaters on our site and leave comments so theater staff and other moviegoers can see what your experience was like. Find your theater to rate it.

To call the theater directly, you can find phone numbers for theaters on our showtimes pages or by typing the name of the theater into the Tribute search box.


Tell others about your theater experience.

We now offer our Showtimes.com fans a chance to rate theaters and leave comments so theater staff and other moviegoers can see what your experience was like. Find your theater to review it.


I lost my wallet, cell, glasses etc. at your theater.

Please contact the theater directly. For phone numbers, find your theater on Showtimes.com using the search box and you'll see the theater phone number there.


Can I rent a theater for an event? How can I book a birthday party at a theater?

Please contact the theater directly. You can find phone numbers for theaters on showtimes pages, or by using the Showtimes.com search box to search on the name of theater.


I loved or hated a movie. Where can I write a review?

We love when you write movie reviews! To review a movie, click on the movie, then when you're on the synopsis page, click on Rate (beside the star rating, underneath the Cast List). Select a rating and write your comment in the box underneath, then click Submit.


How can I apply for a job at a theater?

It's best to go in person - bring a resume, or you can fill out an employment form when you get there. Or if you'd like to apply online, please visit the theater site that you are interested in applying for.


Other:

Why are there ads on your site? Can I get rid of them?

Ads provide us with revenue to maintain all the great content. So if you like the site, please watch the ads - we try to gear them to be of interest to our users.


I don't like an ad that you're showing, can you get rid of it?

We try to make sure ads are of interest and relevant to our users. However, we agree that sometimes ads are terrible! Let us know if we're displaying something you think shouldn't be there.


What do the ratings mean?

The film-rating system used by the Motion Picture Association of America (MPAA) rates a film's suitability for different audiences. The MPAA rating system is based on the films' content and is often used to help parents decide what films are appropriate for their children. Read more to learn about the meaning of each rating.


Why don't you list the movie ratings on each movie page?

When you look up a movie or a theater in showtimes, the rating of the movie will appear beside the title.


How can I find out which movies have closed captioning (CC), Descriptive Video Service for the hearing impaired (DVS) or other hearing or seeing assisted devices?

Movies are not closed captioned, however some theaters have devices to help seeing or hearing. Where theaters have provided this information, we show it on the showtimes pages. You can also contact the theater directly by finding the phone number for the theater on the showtimes pages, or by using the Showtimes.com search box to search the name of theater.

This is an underserviced part of the film industry, which the industry is working to correct.


I would like to contact a celebrity. Can you provide me with a contact?

Unfortunately, we don't provide contact information for celebrities, directors or studio heads. To search for a celebrity on our site, please type the name into the Showtimes.com search box.


How can I purchase a gift card?

We don't offer gift cards at this time, although we may in the future. For now, please contact the theater or theater chain directly.


Which live events, such as opera, theatre and/or ballets are playing at my local theater?

Please type "opera," "ballet" or "theatre" into the Showtimes.com search box, and you will see a full list of upcoming live events. Clicking on each listing will give you information like cast and description, as well as the date it is playing and the showtimes.


How do I contact you?

We would love to hear any comments you have - feedback on the site, any problems you're encountering, or compliments (especially compliments)! Please send any comments to info@showtimes.com.


Who owns Showtimes.com?

Tribute Entertainment Media Group. Contact Tribute.

info@showtimes.com

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Updated March 18, 2016.

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