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3.55 / 5

User rating: 3.55

 



  • General Experience User rating: 3.5
  • Concession User rating: 3.25
  • Cleanliness User rating: 4.2
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2.8

 

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Theater Reviews

Showing 1 to 5 of 5

Love this theater

June 11, 2019

Our first choice of movie theaters. The only complaint is the decibel level of the hand dryers in the restrooms. I refuse to use them and have to cover my ears when others use them! They are loud enough to cause hearing loss!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

poorly run. couldn't handle the crowds

April 29, 2019

Was very disappointed. The concession lines were so long that after waiting 30 minutes left to see my movie without any concessions. Came out during movie thinking I could grab concessions and lines were still long. Didn't have enough concession employees to handle the weekend crowd. Opening weekend of Avengers end game movie. They managed to squeeze a movie in every 15 minutes but couldn't service the crowds. Extremely disappointed. The concessions are an important part of the experience for a lot of movie goers. They also had a line for hot food pickup, however, it wasn't marked so people waited in it for a long time only to find out they weren't taking orders.

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Rude employee

August 06, 2018

While waiting (already 10 minutes) in line for concessions, and the last person in line, this employee came up and said I would have to move to another line because the cashier was 'cashing out'. There were at least 3 couples still ahead of me and not one person behind me. I said "you're kidding, right? You're going to close the lane that I have been standing in for 10 minutes and force me to another line and no one is behind me? Why can't you close the lane BEHIND me?" She got this stupid look on her face and tried to tell me the same thing again... that cashier was closing out. I ended up moving to another line to avoid any further discussion with this idiot because she was too stupid to comprehend what I was talking about. And to top it off, she stood there for a few minutes and then walked away. She never closed the lane! Had I not have already bought my movie tickets in advance that day, I would have walked out and never looked back. If you're looking for a pleasant and courteous staff... this is not the theater to visit. However the movie itself was good and the sound experience was good too.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

Best theater in the area!

February 02, 2018

Great selection of movies, not super crowded most of the time, good concessions, clean. It's the only theater I'll go to around town.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Terrible customer service

May 23, 2017

The manager on duty tonight, May 23, 2017 was condescending and quite rude to me when I needed change in smaller bills. All I needed was change after I bought popcorn and a drink. I was shocked by his attitude and the dismissive manner in which he spoke to me, as if to suggest that I shouldn't bother spending my money in this establishment and then unceremoniously walked away. I thought managers solved customers' problems? I was mistaken.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1
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