Showing 1 to 5 of 5
Broken chairs, theatre won't help :(
May 07, 2022
I will not be returning to Regal cinemsa again. I went to Regal last night to see Doctor Strange 2 in 4DX. 4DX movies are supposed to have effects, including spraying water at you, which is how they justify charging almost $30 for a movie ticket. The water spray at my and my husband's seats did not work, so we kept hearing water spraying without experiencing it, which gets annoying. Far more annoying, there was a knocking at the back of both our seats for the entire movie. I decided not to leave the movie partway through to complain because (a) I didn't want to disrupt everyone in the theater and (b) I didn't think a mechanic would be able to come fix the seats during the movie. I emailed Regal about it this morning, and they said that it is entirely my fault for not complaining during the movie so they take no responsibility. I will not be returning to Regal cinemsa again.
beware - massive construction
March 09, 2020
Definitely think twice before going to this movie theater. It's a giant mess of construction, not fit for anyone to be inside, and yet they are selling tickets. The staff directed us to the wrong movie (the theaters do not have numbers or postings outside of them), so we had to see a later showing of the correct movie and the staff did nothing to compensate. BEWARE!
December 29, 2019
There are times that I come to Regal Union Square, and security was present. What happened??? People are constantly passing through without being notified what theater they are going, and others are going.
Rude staff with customer discrimination
December 10, 2017
Didn’t get the chance to see the movie since ‘my food’ is not allowed there. But saw a women with a bag of outside food passed through, because ‘her food’ is okay. And when I confronted the staff who let the lady in with outside food. He lied to me right in my face. Being treated so rudely and difficultly.
April 15, 2016
nice and clean theater