Disgusting new recliner seating
December 23, 2018
The sound levels are always way too loud, and the never respond to complaints. The old theater seats were comfortable with plenty of leg room, though they could have been updated. Instead, they installed big puffy one-size-fits-nobody recliners that are so big that a 5'3" person's feet don't touch the floor. Being forced to recline is uncomfortable and embarrassing when the strangers in the next seat forget they're not at home alone. When the reserved seat is broken, you won't know until it doesn't recline - annoying those inclined to recline. Staff understaffed. Grand concession stands are not so grand. I avoid this theater whenever possible
$10.50 for out of focus dying lamp experience
July 15, 2017
War For The Planet Of The Apes was out of focus and projector lamp was clearly on its last leg. Hour counter anyone??? Wide landscape shots flickered brighter and darker. We told theater staff during previews. No change. Told customer service again after reading out-of-focus subtitles for 2+hrs. Yuck. Customer service informed us that someone had checked theater 1 and had "fixed it". The ending credits were difficult to read. I understand that gear fails. I do not understand poor quality standards and lack of customer service.
New Manager Needed
June 30, 2017
I think they need new management. Carpet old dirty looking. Seats smell like dirty people. Billboard does not display movies playing. Received ticket twice with wrong movie in Room. Game room does not clearly tell you what is needed to play games. Movie does not start on time. Have not received Free movie ticket after so many shows.