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User rating: 3.55 Read Reviews | Rate Theater

350 W. Valley Parkway, Escondido, CA 92025

844-462-7342 | View Map


3.55 / 5

User rating: 3.55

 



  • General Experience User rating: 3.25
  • Concession User rating: 2.5
  • Cleanliness User rating: 3.5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3.5

 

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Theater Reviews

Showing 1 to 3 of 3

January 20, 2020

I went to a 11:30 movie on 1/20/2020. There was no one at the box office to sell tickets, so everyone was required to use the concession stand to both buy tickets and to purchase refreshments. The lines were all the way out to the street. Major hate and discontent from the customers and to the kids at the concession stand. If this is a corporate policy, it needs to end now! In the future, Putting a couple of employees, or even the manager, in the box office would have been a better idea than subjecting the customers and employees to this ugly situation.

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

Complete Disaster

April 28, 2019

Unfortunately I wen't to see Avengers in IMAX on opening weekend and was shocked to find an overly packed theater. I understand that movies are packed on opening weekend but unfortunately this was much more than that. To my understanding sites sold more seats than were available and had seats double booked and possible more meaning this theater was not only over capacity but many would not be seeing the movie they had paid for. This was unknown to many customers as no one was told at the entrance or ever, you found out by noticing your seat was taken by someone else who had the same ticket. Not only was this a major issue but many people waited 30-40 minutes and paid for food that was price hiked for a film they thought they would see. I was one of the more unfortunate and waited in line for 40 minutes before I had to walk to the front and ask the lady that was clearly as irritated as me if she had been helped and she replied with a clear no. That's when I went to notify the customer service of this issue and found out all of the other unfortunate events happening. I wasted 2 1/3 hours to not see a movie and was more than upset for most of that time.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

Great snacks

July 13, 2017

Picture and sound were good

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 4
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