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User rating: 3.73 Rate Theater

2067 Springwood Road, York, PA 17403

(717) 854-1234 | View Map


3.73 / 5

User rating: 3.73

 



  • General Experience User rating: 3.625
  • Concession User rating: 3.85714285714286
  • Cleanliness User rating: 3.28571428571429
  • Theatre Presentation User rating: 3.85714285714286
  • Customer Service User rating: 4

 

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Theater Reviews

Showing 1 to 7 of 7

Best Theater around

May 10, 2019

I've been to many theaters and no other has popcorn as good as Frank's.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Best seats!

February 12, 2022

Recliners!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

MIKE the manager is awesome!

June 16, 2023

Mike took care of an issue for us in the gaming area. He greeted us with a smile and a firm handshake. Listened to what happened with the ticket machine, and handled it very well. Definitely recommend this theater.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Love the heated reclining seats!

March 02, 2023

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Guy Walked in with a Backpack Full of Food and Drinks

July 23, 2022

We got there early and the seats looked like they had not been cleaned in a while. Sat down and my son was excited to see the movie. Right before the movie started a guy came in and sat 2 seats beside us with a large backpack. He had a 6 pack of soda, bags pretzels and chips. The bags made noise during the movie and he kept popping open his soda can. I can’t believe a theater allowed this guy in with a big backpack. Other then that and the sticky unclean seats, it could be a nice place to watch movies. It never seems to be crowded, but really needs to be cleaned!

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

IMAX

November 17, 2016

They should stop pretending that they show movies in 3-D. It's a joke and a big ripoff. That's not how IMAX theaters look like or perform. I want my money back. Very bad experience.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Freezing Cold

December 31, 2017

12/31/17 Just got home from the Star Wars 3:45 PM Movie in Theater 13. You have some issues. The ticket taker had the personality of a slug. It was freezing inside. The seating chart is not correct on your website for 13. We ended up front in H1&2 which should have been after the Handicap section on the right hand side not the lower left terrible for $36.00 for two. Then on the way out my wife had to use the rest room and I heard other ladies complaining there were 3 out of order and out of toilet paper in the others and yes she said the same thing. That's why ticket sales are down. Not a good experience. Looked for someone that looked like a manager noone in sight that we saw. You just lost customers we will drive to Hbg since we live in Lewisberry.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1
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