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Yesterday, during our first visit ever to the Moolah Theater, my girlfriend and I were insulted by a Moolah employee to our face, in front of a manager and nothing was done about it.
September 26, 2017
My girlfriend and I had heard about a $10 all you can drink beer offer on Monday nights at the Moolah and when we googled it, we found an event on do314.com confirming the promotion was going on. We decided this would be a good chance to grab a quick drink and see what the theater was like to catch a movie later in the week. ??When we arrived we greeted the bartender and inquired about the promotion. The bartender responded by laughing at me and saying “You had such a straight face, I thought you were serious for a second.” Confused, we explained we were serious and we had seen it advertised online. She laughed again, said she didn’t think so and said she would go ask her manager. ??After she left, we decided our initial interaction was so uncomfortable and off-putting and since the bar was basically empty, that this was not the vibe we were looking for. We got up to leave and on the way out we saw the bartender returning to the bar. As we left, my girlfriend made an honest suggestion with no intent to be rude, that even though we were leaving, she should still probably ask her manager if that promotion was current.??This apparently set her off because as we left she followed us outside and began talking to her coworker, intentionally speaking louder so that we were in earshot “Oh so they were WRONG? Because he was so sure of himself and his girlfriend had a smart ass mouth.”??At this point I turn around and ask “what did you say?” and she has the audacity to repeat it again, now to our faces, that she thought my girlfriend was a “smart ass.” I ask to speak to her manager and that’s when I find out that the coworker who she was sharing this tirade with was in fact, the MANAGER. ?I asked him if he felt this is how his employees should be acting and if he intended on doing anything about it. He offered only an embarrassed, half hearted apology and told me “I don’t know what you want me to do here, man.”
Poor customer service
February 27, 2017
Typically I would give this establishment 4 stars. I have been fond of this theater since I was in my youth. The moohla is one of my favorite theaters because it's a place where my friends and family can feel as if we were in the comfort of our own living rooms watching tv because the 1st 6 rows or so are couches. It's basically the best feature of the theater. Unfortunatly, today the experience was far less accommodating than from previous experiences. A matter of fact this was by far the worst customer service that I have ever experienced from any movie theater. I purchased a 7:15 pm show for the movie "Get Out" through fandango. Like any normal theater, you are only required to show your online ticket to the movie clerk at the door which includes the purchasing comfirmation number for the movie. Needless to say, this is opening night, therefore the line to enter the theater is wrapped around the stair cases. Once I finally reach the front of the line the movie clerk informed me that I am not able to use my online ticket purchased through fandango to enter the movie theater. I had to step out of the line and enter another equally long line just to get my ticket printed off. At this point I would be allowed to re-join the line to enter the theater. Once I finally got to the front of the concession stand to have my ticket printed, it was no longer worth viewing the 7:15pm show, so I asked if I can have my ticket switched to the 9:45pm show. The clerk at the concession stand walked away to consult with the same movie clerk that denied my access to the theater. Upon his return, I was informed that the Moohla can not switch my ticket to a later show time. In order to switch, I would have to request for a refund from fandango and purchase a ticket for the later show time. By this time the movie had already started. According to fandango once the movie had started you can not receive a refund.