I've had nothing but great experiences in this theater. The staff has always made me feel appreciated.
February 08, 2021
Since the renovations were done the theater is much more comfortable and inviting. Sounds like the previous complaints are personal and beyond managements control. Having worked in theaters as a kid I know that you can't please everyone, but you try.
GM was disgusting and rude
September 04, 2019
Terri and her daughter Heather are unkept and super dumpy looking. Both have bad attitudes and make the cinema a not so fun place to visit. Unprofessional
WORST CUSTOMER SERVICE IN THE LAKES REGION IN TWENTY YEARS OF LIVING HERE
June 19, 2019
I have just experienced the most ignorant and "couldn't care less" general manager, Heather at this theater. Saw "Rocketman" yesterday with GODZILLA playing next door and our theater's walls were shaking from the GODZILLA sound. Went out to complain and they said "they couldn't do anything as the sound level was pre-set"!! We went to the pretend supervisor on duty and she told us "since you stayed for the whole movie the could not refund any $$!! I went back today to discuss today with the general manager and she also said she couldn't do anything because we saw the whole movie" and she said it with a smile on her face!! I asked her why she was general manager!! HINT....Great Movie "Rocketman" is also playing in Meredith where they care about their customer's experience. Don't let a stupid theater operator ruin such a great movie like Gilford Cinema did with us.
Hooks on the women's bathroom doors!! Hooray - wish every public establishment would take notice!!
December 24, 2017
The people who run this theater are serious about getting it right. They go the extra mile to make sure people have a good time. I understand they are working on sound quality and that's a huge plus!