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User rating: 3.39 Rate Theater

8200 East Washington St., Chagrin Falls, OH 44022

440-543-5775 | View Map


3.39 / 5

User rating: 3.39

 



  • General Experience User rating: 3.33333333333333
  • Concession User rating: 3
  • Cleanliness User rating: 3.6
  • Theatre Presentation User rating: 3.8
  • Customer Service User rating: 3.2

 

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Theater Reviews

Showing 1 to 4 of 4

So-So

October 16, 2022

Popcorn not fresh a number of times. Low attendance theatre.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

The most stale popcorn ever!

August 22, 2022

The popcorn was so stale that I left my movie THREE times to ask for a replacement. The first two times, no one was in the lobby or concession area although I called out several times, each time. The third time I called out out, once again, to no avail so tapped a salt shaker on the counter a few times before a woman (older woman with pulled back dark hair) came out of an office. Why was no one on the floor for such a long period of time? She said it was freshly made before the start of my movie. I explained that it was stale and difficult to chew. My daughter would not even eat it and she loves popcorn! Again I was told it was fresh. Again I had to explain it was stale. She gave me another bag but it was the same as before. I have never had an employee at an establishment argue with and TELL ME how the $8 popcorn that I paid for tasted! No apology and certainly no acknowledgement regarding my concern. No words.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

New improved seating!

October 21, 2018

The new reclining seats with cup holders really take the theater up a notch. Hopefully the next upgrade is the sound systems. There is a good selection of food items at the concessions although sometimes they're a bit slow. The theater is never over crowded and there's almost always good seating.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

film goer

May 25, 2018

VERY UNCOMFORTABLE SEATS

  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3
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