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2.13 / 5

User rating: 2.13

 



  • General Experience User rating: 2
  • Concession User rating: 1.75
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2.66666666666667
  • Customer Service User rating: 2.25

 

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Theater Reviews

Showing 1 to 5 of 5

FILTHY FILTHY!!!!!

July 06, 2018

$5.99 for a hot dog???? Seriously!!! Kid at concession stand said "they are beef". I should have sneaked in a $.99 "beef" hot dog from QuickTrip. This place was so filthy. One out of four drink dispensers were dispensing ice and one dispenser out of four was dispensing drinks (not the same dispenser). Floor wet and dirty around the dispensers. I complained to ticket taker who said he would let manager (Erica) know. The hallway to the theaters was filthy. Nearly every stationary trash can outside of the theaters were crammed full of trash (some were literally "climbing" up the walls). Went to the bathroom about 40 minutes before the movie ended and a boy and girl (employees) were standing outside of my theater by a rolling trash can just talking. Stationary trash cans still crammed full. Automatic towel dispenser in bathroom was not working. About 3 weeks ago my friend and I came to this same theater and the same thing "filthy". And it was 11:00a.m.!!! We did not even get to see movie!! After about 20 minutes I went to find out why the movie was not on and was told it would be on shortly, after another 20 minutes a lady came in and told us the projector was not turned on and she did not know how long it would take. It is so sad because this theater is fairly new and for it to be in such bad shape. It seems that there are not enough employees. I guess the theater doesn't want to lose any money hiring more people because they would lose all their profits from their $5.99 hot dogs. One last thing, the seats are very uncomfortable too.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

down hill fast

March 05, 2018

this theatre hasn't been open long but there are seats that are missing and instead of replacing them, they just wrap yellow caution tape around them, the smart phone scanners never work, the lines are way too long, and the soda machine never work and if they do "work" if has a few choices and its flat. they don't clean and the customer service is awful. BUT... that is probably because the manager is 11 years old (or least he looks 11) . Hire a manager that will demand respect, a cleaning crew, a building maintenance crew, and you could probably even charge more. its a joke. could be awesome but its a joke

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Customer service

April 08, 2017

Super busy but despite being busy I was given great service tonight!! Behind the counter and as I was walking to my theatre my hands we're full and one of the staff stopped what he was doing and opened the door!! Thank you! Refreshing!

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Hate this theater! Too bad, only 3 min from me, but will drive 50 miles rather than go back here, lines are horrendous

March 08, 2017

It sucks!! Shame on yall, when you opened I was so glad, now you don't even have decent customer service, but people's never rock the boat will keep you in business, but not me and my peeps, no freakin way! I love 3 mins away but will drive 50 miles before I come back, wait in your God awful lines till I miss opening of movie even though I arrived 30 min early, and the nasty theaters suck too! Yuk! You deserve 0 stars!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

August 02, 2016

So disappointed in your cashier service that we just left! The line was long and 4 stations open and 2 attendents, 1 at the register taking cash the other directing people with credit cards to the 3 kiosk station for credit cards. Naturally since 3 stations were for credit cards several people - and I do mean several, that were behind me and the groups of people in front of me were directed to go before us. But that wasn't bad enough, the only cashier taking money would stop to help people having trouble at the kiosks. We waited and per your schedule the movie or trailer had already started, by this time I was upset and decided to leave. I feel we were penalized for having cash by letting so many people who got there after us to go ahead. I told your one person directed traffic but all he said that it won't take long to go through. I don't normally write to complain but this time I had to make an exception. Disappointed and insulted!

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1
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