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User rating: 3.57 Rate Theater

8030 Renaissance Pkwy. #975, Durham, NC 27713

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3.57 / 5

User rating: 3.57

 



  • General Experience User rating: 3.66666666666667
  • Concession User rating: 3.4
  • Cleanliness User rating: 3.4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3.4

 

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Theater Reviews

Showing 1 to 4 of 4

Best theatre in Durham.

November 21, 2019

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Fabulous recline and dine

March 02, 2020

Heated, reclining seats are the best! Ticket prices extremely reasonable especially for AMC premier members that can see movies on Tuesday for $5.00.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Never Received Dine. In Order

December 04, 2022

This was the worst customer service that it caused me to act outside of my character. No one took responsibility for never delivering my popecorn. I paid through the website using apple pay and they advised me that so had to go online. I told Stephanie a white female manager that was present at 12am at the Soutnhpoint location that ali wanted the full refund. The website charges a convenience fee as well as a delivery charge. I was ripped off 12,85 for a product and service I never received. When I asked if I could get a refund for the popcorn and a bottled of water she told me no. You can have a cup of water- Im not comping that — I am held accountable for that water. You can have a bag of popcorn. The movie was OVER! I wanted a water and to go home. Her attitude set me off and I was more than rude. I want to speak to upper management about their lack of customer service and treatment of their customers. At this point, I still have not received my refund because no one but robots respond and the 1800 number does not work. Horrible customer service!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

never again

March 02, 2020

WENT TO SATURDAY MATINEE AT 1 AND THE POPCORN LINE WAS SO LONG WE DIDN'T BOTHER SO NO POPCORN OR DRINK WHY GO TO THE MOVIE THEATER. ALSO THE PICTURE SCREEN WAS STILL ON DIM AFTER THE COMING ATTRACTIONS. NEVER AGAIN!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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