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User rating: 3.03 Read Reviews | Rate Theater

2600 Cobb Place Lane Northwest, Kennesaw, GA 30144

(877) 262-4450 | View Map


3.03 / 5

User rating: 3.03

 



  • General Experience User rating: 3.66666666666667
  • Concession User rating: 2.5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

 

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Theater Reviews

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Horrible experience

September 20, 2018

A unbelievable horrible experience. Both are visit to this location and then, in trying to relay the problem to management. They sold us ( and others ) tickets to a movie that had not come out yet. The theater was disgusting, and the seats were in bad shape. The arm between the chairs was broken and dangling. The audio started, but nothing on the screen. My son and others had to go out to the concession area 4 times to tell them the screen had gone dark again. On the last trip, a teen from the audience, told us, "they say it's just the ads, the movie will run ok." How did this teen become the AMC spokes person? Why is there no one from AMC, talking to us?? The movie started 18. Minutes late, wrong movie. Still no one from AMC was professional enough to speak to the audience. My son and a few others went out to talk to them again. Another teen audience member comes back and tells us. They can't play out movie, we have to leave. If we want to watch something else we can." Again, a random teen is now the official spokes person for AMC management ??? As we left the theater, there is a kid handing out free passes. He literally shoved two in my hand. I tell him I don't want passes, I want a refund. He responds " why?" And shoved more passes in my hand. I place them all back in his hand and ask to speak to the manager. He tells me he is the manager. I ask for a phone number for some one above him. He tells me there is no number. Really, AMC has no phones for anyone above a local manager??? Wow that's odd... or maybe he's lying?? This went down hill from here. So the next day I call the the GM for the location. I ask why no one from AMC addressed the issue, and it was left to a teenage audience member. The GM goes on about how she can't answer to why a teenager talked to us. Three times I said, I'm not asking about the teen, why were there no AMC employees? I asked to speak to some one above her. I’

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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