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User rating: 2.43 Rate Theater

565 North 3rd St., Phoenix, AZ 85004

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2.43 / 5

User rating: 2.43

 



  • General Experience User rating: 2.5
  • Concession User rating: 2.33333333333333
  • Cleanliness User rating: 1.8
  • Theatre Presentation User rating: 2.5
  • Customer Service User rating: 3

 

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Theater Reviews

Showing 1 to 5 of 5

Delicious

March 25, 2024

We got middle seats we were very happy. Food Good prices high as always are at all theaters

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Dirtiest Theater in Phoenix!

April 28, 2019

I can not believe how bad this place is ran. This has to be the worst AMC theater in Phoenix. The management of this place needs to go back to basic training, if not fired. We came to watch Endgame. We bought our tickets online and reserved our seats. Every single showing was close to sold out and they had one playing every 30 minutes. Just by looking at this you would be able to see that it was going to be very busy at the theater. Not surprising to be that busy, it was a highly anticipated movie and it was opening weekend. We show up and the line to get in is wrapped around the building. Again not surprising, big movie weekend. This line moved pretty fast, but there was only one person taking tickets. The process could have been sped up if they would have had another ticket person. Next came the line for concessions. It went all the way to the end of the theater, next to the completely empty and unused concession stand. They only had 3 cashiers working for this super long line. There were only 5 or 6 people working behind the counter. It was crazy to see that many people in line with so little staff working. It took an hour to get our drinks. Some guy in front of us tried to order a pizza. He asked how long would it take to make a pizza and the cashier told him 4 hours. He told her but movies are only 2 hours and she told him that everyone else got here early so they could wait for their pizza. The soda stands were all broken except for one, and it only had coke and diet coke. Everything else was out. The mess was awful. The bathrooms were soooooo bad. My feet were sticking to the ground as I made my way through the bathroom. Each toilet was clogged and a nightmare. There was no soap and no towels. I have never seen a theater so destroyed. Garbage everywhere. Popcorn all over the floor. And everything was just sticky. I felt really bad for the staff. They were doing their best to take care of everyone, but there were just too

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

bathrooms

March 03, 2019

two of the womens restrooms were very unkempt . Toilet paper on floor throughout , toilets were full of toilet paper and the ones I used flushed before I could complete using the toilet paper. In the hallway, about 10 young adolescents were roaming as a group with no supervision by the theatre nor parents.

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 3

Not prepared for crowd for Avengers

April 29, 2019

AMC was not prepared for the amount of people for the Avengers. The lines for concession was ridiculous we didn’t get a drink for a 3+ movie. The bathrooms were dirty . I heard someone say they are not coming back to AMC we feel the same!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible experience!

August 25, 2019

We went in 3 bathrooms looking for a clean one. At least half of the toilets were clogged, no water out of some faucets, no soap in most dispensers and about 1 in 8 towel dispensers worked. My reserved seat was broken and stuck in the recline position. We couldn't find a manager to complain to so I went on their website to complain and was basically told that he would make note of my complaint and that was all he could do and we should have reported our dissatisfaction while we were there. Never again! Don't waste your money here.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 0
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