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User rating: 2.61 Rate Theater

1680 Bonita Lakes Circle, Meridian, MS 39301

844-462-7342 | View Map


2.61 / 5

User rating: 2.61

 



  • General Experience User rating: 2.5
  • Concession User rating: 2.71428571428571
  • Cleanliness User rating: 2.71428571428571
  • Theatre Presentation User rating: 2.57142857142857
  • Customer Service User rating: 2.57142857142857

 

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Theater Reviews

Showing 1 to 7 of 7

Always have a good experience

January 03, 2020

Went to watch Ford vs Ferrari and had a great time.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Very bad experience

November 17, 2018

Yesterday I had the worst movie theater experience ever. We went to watch the new Fantastic Beasts movie. After buying tickets and snacks, we went inside the theater and waited...and waited...and waited...After about 20 minutes (and several people, me included, went to complain about), the manager finally came inside to announce that there were technical problems and it would be another few minutes. Finally about 20-30 minutes later, she came back in with replacement tickets and had to admit they couldn't fix the problems and it was too late to show the movie anyway. It would disrupt the schedule. Most of us demanded refunds. This woman should not be managing anything. A good manager would have been there when the show was 10 minutes late, apologizing and maybe offering some free candy. When the show was 20 minutes late, a good manager should have realized it was already too late and the schedule would be disrupted and then offered passes. A good manager should not have allowed people to sit waiting for 45 minutes before finally deciding to do something. That kind of attitude is what generates bad will for the theater. And also, FYI---a "free pass" to try to see the movie again isn't free, you've already paid for it. A free pass is giving you a replacement ticket for the movie you paid to watch but couldn't and a ticket to watch another movie since you were so inconvenienced. Find a good manager for this theater and its rating might actually go up.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Great Theater

August 29, 2018

Don't no who wrote those negative reviews but that has not been my experience at Bonita Lakes 9 in Meridian. The staff is very kind if I have a problem or concern they fix it. I am a frequent flyer the bathrooms are usually clean unless the movie is extremely busy. The theater is clean I have seen them come in when the movie is over and clean. Yes some seats are worn especially on the rolls that are close to the exits but guess what we are an obese nation not to mention state. If some people are rude I have not had that experience. Concessions, well the popcorn isn't the best. When you get to the end its seems wet maybe it's from the butter that settled at the bottom.

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

One of the worst theaters I have ever attended.

August 17, 2018

This theater has been run into the ground. The seating is not just uncomfortable… And it’s painful. Especially for a guy of my size (6’2 with long legs). The owner refuses to him he need any criticism or make any upgrades whatsoever. He brags about the PV sound system… But it’s not the sound quality that everyone in town has a problem with. It’s the presentation, cleanliness, comfort and customer service. It sure does not help that this is the only theater within a one hour radius. If you want a decent theater experience you have to go to Pearl or Tuscaloosa. I hope a competitor steps up soon.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Worse movie theater ive ever been too

July 07, 2018

The employees were rude. They had nothing but popcorn and drinks. The smell of the theater hall ways almost make you sick. This place needs a major upgrade will never spend my money here again. It was so hot in the theater.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

To damn hot

June 23, 2018

It was so hot we had to leave and they would not turn the air on 0 out of 10 👎👎👎

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Needs Renovation

May 25, 2018

Viewing choices are very limited. It's the only theatre in town --- but still--- even without competition the theatre should be renovated and updated.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2
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