1151 N. Congress Ave., Boynton Beach, FL 33426
Horrible Customer Service Experience
May 27, 2018
I’d put a zero star for customer service if possible. I’ve been coming to this theater since it opened, and I’ve never had a bad experience until now. My father and I went up to the ticket attendant to get our tickets ripped to go into the theater. There was a loud group in front of us and it was pouring outside, so when the attendant (11:45am May 27) said our auditorium we didn’t hear him. I said, “I’m sorry, did you say theater 5?” And he scoffed, annoyed and replied, “ I said theater 12, not 5” and rolled his eyes at me. Even my father was taken aback. I don’t remember the last time I’ve had that bad of customer service. Needless to say, I won’t be back until I know that attendant has been trained properly so we don’t have that kind of experience again.
October 15, 2017
I have NEVER had a bad experience at a movie theatre as I did tonight. We brought our kids to watch a PG13 movie. Not only is it a privilege to go to the movies but it is also is very expensive. Theatre was packed with teenagers who were very disrespectful, talking very loud during movie, throwing stuff across theatre , walking back and forth and using vulgar language. The police had to come in theatre to try and control the teenagers. It’s such a shame because we always loved Boynton movies. Unfortunately it’s the theatres loss as we won’t be back and from the looks of it they have lost a lot of business. Not a family cinema.