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1.00 / 5

User rating: 1.00

 



  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

 

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Theater Reviews

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One of the worst theater experiences

August 16, 2017

I attended a movie last night (August 15, 2017) at your theater in Vestavia Hills, Alabama. It rates as one of the worst theater visits I have ever experienced. Almost every area within my sight was filthy. The entry was littered with cigarette butts, candy wrappers, and the leftover tips of blunts. Once inside, there was popcorn on the floor of the entrance to the lobby, and popcorn was spilled on the floor of the concession area. There was one employee at the concession area, handling ticket sales and concession sales by himself. There were two other employees absent-mindedly wiping the drink machines, and not doing a very good job. Once in the theater itself (Dunkirk) we were treated to a number of trailers, one of which was for some Al Gore film that was released, according to the trailer, on July 28, 2017 -- nearly a month ago. And the theater had cups and trash in it. When we left, it was clear that no one had made any effort to clean up any of the messes. And to top it all off, we spent nearly $35 on two tickets, two regular drinks, and one popcorn. That's ridiculous. If I had been the manager, there would have been somebody out with a broom and a dustpan cleaning up the floors, and the place would have looked and smelled clean. The theater itself would have been cleaned between showings, and we'd have had current trailers that weren't a month old. Ever since AMC took over that location, it has gone downhill. You need to light a fire under somebody's backside and get the place under control. It's in a nice suburban neighborhood, and if you don't get it handled, folks will go elsewhere. I plan to go back over there in the next few days to see if this email has reached the correct eyes. If not, my next stop will be Twitter.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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