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User rating: 3.09 Rate Theater

5900 Sugarloaf Parkway, Lawrenceville, GA 30043

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3.09 / 5

User rating: 3.09

 



  • General Experience User rating: 3.2
  • Concession User rating: 2.75
  • Cleanliness User rating: 3.75
  • Theatre Presentation User rating: 3.25
  • Customer Service User rating: 2.5

 

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Theater Reviews

Showing 1 to 3 of 3

Employees need attitude check/better training

March 19, 2023

Overall the theatre was ok, but the end of the experience is enough for me to NEVER go here again. 3/18/23- we saw Scream 6 and we are right at the climax of the movie when 2 employees come up to us and ask us to step outside. Us is one adult female, 23, one adult male 22, one adult female 21 and little brother age 12. Once we got out of the theatre room, they Informed us there was a complaint that we were kicking the backs of seats, so little brother says that he did knock their seat when he was sitting down after coming back from the bathroom. So.......one of the employees decided to put his head forward and say "and you didn't think to apologize?" So here's a lesson for you young punks who seem to have constant attitudes for no reason other than you just think you are total hot sh*t NEXT TIME don't assume. NEXT TIME ask better questions. NEXT TIME don't be so quick to judge b/c yes, the 12 year old did apologize b/c he was raised right. Now the assholes who couldn't seem to get over 1 knock on the back of their chair are another story. $50 WASTED b/c nobody was actually caught being disruptive. $50 WASTED b/c 2 young punks had such an attitude problem in general that they disrupted our movie without questions and attacked us immediately, got in our face and thought it was ok to snap at a 12 year old before trying to get the scenario. Totally ridiculous

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

The worst theater in Gwinnett County

April 01, 2019

They deserve no stars..This theater has the rudest and stupidest employees I have ever seen at any AMC theater. The Management is terrible. They never have but one person on the weekend working the ticket booth while the Managers sit up in their offices doing nothing. Every AMC theater I have been to always has Management that watches over their theaters and when they see the lines too long at the concession stands or ticket booths they immediately go behind the counters and start helping the employees. We go to numerous theaters and they all work together to help each other. This theater has no team work. And most of the employees are not trained properly. This theater is always way under staffed. I always wonder why you can go 5 minutes down the road to Colonial 18 theater and the parking lot is packed almost every night. AMC Sugarloaf is like a ghost town when we go to the theater there is hardly anyone at the theater. I'm talking weekends,weekdays and afternoons. And their popcorn is always old and stale. We come here sometimes because their movies are later in the evening and they play special movies sometimes. But most of the time we miss part of the movie because the lines are too long to get tickets because they have one employee running the ticket booth and the management doesn't care. We stopped coming to this theater as much because it's run by idiots and their popcorn is terrible.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

The Best AMC Theater

January 02, 2019

This is the best AMC theater around. Don't go to AMC Suwanee they have terrible service and descriminate. And Management is terrible.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4
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