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User rating: 4.43 Rate Theater

12921 Indian School NE, Albuquerque, NM 87112

844-462-7342 | View Map


4.43 / 5

User rating: 4.43

 



  • General Experience User rating: 4
  • Concession User rating: 4.8
  • Cleanliness User rating: 4.5
  • Theatre Presentation User rating: 4.16666666666667
  • Customer Service User rating: 4.66666666666667

 

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Theater Reviews

Showing 1 to 5 of 5

Former hidden jewel passes away.

January 26, 2023

The High Ridge theatre was a jewel among options. The staff was always ready to be helpful, professional & kind. If you took the time to speak with the staff they would remember your name & treat you as a valuable customer. My family & I have so many special memories at High Ridge. We felt safe, comfortable & thankful for this place every time we patronized this precious location. One of my daughters recently passed away and one of my last recollections is watching movies with her at High Ridge and the ensuing, insightful, conversations afterwards. The grief I feel for her is compounded by the loss of this business and all the associated positive family memories. I remember telling my wife the reduction in attendance after the COVID shutdown would likely result in a closure. We relished every opportunity to watch a movie and purchase concessions, post positive reviews and tell our friends to attend so as to help keep this theatre afloat as long as we could. I'm sad to see this location closed & I hope someone else takes this location on and reopens it. I am one of its biggest fans and advocate for something similar. I realize this was a corporate location of Regal Cinemas aka Cineworld and the accountants had to find a way cut costs because of a pending Ch. 11 bankruptcy. Perhaps a family run business could take this on as a special project with better marketing interests and make a difference. If someone sees this and wants marketing ideas I would love to help. Just one of my Google accounts has reviews with almost 1.5 million views so I believe something could be done to help if the situation was different.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Terrible picture and sound quality. Turn it into a flea market.

September 06, 2022

I haven't been to this theater for twenty years. I purposely stayed away because they never used to pump enough light from the projection booth and the picture quality was always washed out and dull. The picture quality used to look the way the dollar theaters did. But for a buck I'll put up with lesser quality. This is a full-priced theater with the latest releases. After twenty years I gave this place another chance. I thought that maybe with the newer technology the picture quality would be better. NOPE! STILL SUCKS! They must still project the movie using the same old 40-watt bulb. Went to see Bullet Train. The picture quality was just as washed out as in the past, with dull color and not sharply in focus. Looks like it was shot with an 8mm home movie camera from 1962. It's not the movie, it's this theater. In a good theater I'm sure this movie would look great. Also, the sound system is not very good. Good bass, but muffled high tones. If you have poor hearing you won't be able to make out most of the dialog. I went to the counter to ask for the closed caption glasses. Wasted time while the guy rigged it up for me and I missed several minutes of the movie and guess what. It didn't work. Very low quality technology at this theater. If you are a movie buff and want a clear picture with vibrant colors and sound, don't waste your money here. Go to a newer theater with the latest technology if you want the experience that you're paying for. This place needs a complete upgrade. Either that or they should charge dollar theater prices.

  • General Experience User rating: 1
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 4

All was perfect at this theater except...

November 29, 2021

All was perfect at this theater except we got the end of the popcorn batch. ICEE machine not working. GET DIET DR. PEPPER PLEASE.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Our go-to theater!

September 07, 2019

Comfortable, easy to get to, not overcrowded

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Great Movie Selections

August 10, 2019

The theater is not super modern, but very comfortable. No frills, great value, interesting movies. This Regal location does not always show blockbusters. Instead, you will find off beat, thought provoking films. We travel from Los Lunas.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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