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4.20 / 5

User rating: 4.20

 



  • General Experience User rating: 4
  • Concession User rating: 4.2
  • Cleanliness User rating: 4.6
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4.2

 

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Theater Reviews

Showing 1 to 5 of 5

Love this theater!

December 11, 2017

I love everything about this theater.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Boutique theatre

November 10, 2017

Love the wine and popcorn.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 5

Love the neighborhood feel!

November 10, 2017

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Absolutely a Great Theater!

July 03, 2017

The theater itself is beautiful. It has the leather lounge chair type seating, there are three auditoriums, all look brand new and are really clean. Ticket prices are very reasonable. Nice concession area. You've got to check this place out, it's super nice.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Horrible Customer Service

January 10, 2017

We were in the theater on Saturday, 1/7/2017. There was a fire alarm about 1 hour into our movie and we had to evacuate. It was 10 degrees outside and after standing around outside for about 10 minutes (while the sprinkler system continued to go off) one of the people working at the theatre said "just keep your ticket stubs for a refund." I took my stub back to the theater on Monday, 1/9/2017 and asked for a refund. The person working at the counter said I couldn't get a refund but that she could give me a "free" movie pass. Seriously? It's not a "free" movie since I didn't get to see the original movie. When I mentioned that I would prefer a refund, she said "well, you didn't bring it back the day of the movie." - I told her that they had closed their theatre for the night after the incident, then asked how I could "bring it back"? I also mentioned that it had been 10 degrees outside and how long did they expect us to stand outside and wait while they cleaned up the water? She then said "you didn't call the number on the board." - at that point I asked to speak to a Manager. She found the manager (at least I think he's the manager of the theatre and the restaurant C. Frogs as I've seen him in the restaurant a few times). He said he'd need to figure out how to open the cash drawer in order to give me a refund. Then he called another worker who easily opened the cash drawer. I finally received my refund. But only after the original worker complained that her drawer would be short. This is completely unacceptable customer service. I understand that false alarms can happen, and I'm glad there wasn't an actual fire. However, management definitely needs to give training on customer service. I appreciate the cleanliness of the theater and the close proximity to my house. However, the slight sewer smell and poor, poor customer service make AMC a better o

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1
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