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3.40 / 5

User rating: 3.40


  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3


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Theater Reviews

Showing 1 to 2 of 2

Not worth it.

January 06, 2020

We’ve been going to SuperLux Chestnut Hill since they opened. Sadly, past four or five times have been disappointed to be polite. The first time we noticed a change in the way the servers attended to the patrons in the theater, we were confused. We chalked it up to a fluke. We were usually greeted by a server upon arrival and asked for a drink. They didn’t returned to take your food order. Once the movie started, we’d just push a button and the server would come over. It was a luxury movie experience. Now, the servers all wait until a few mins before the movie starts to take your full order. After that, you get your beverages (20-40 mins into the movie!) from one runner and your food come from another (45 min later if not more). If you want anything else, push your service button and wait....and wait. We waited 40 mins, before I walked out into hallway to flag someone down. This EXACT senecio has happened the past FOUR times we’ve been to SuperLux Chestnut Hill. You cannot expect customers to pay a premium for a “luxury experience” movie theater that no longer provides services or amenities above the competition (AMC down the road). And to make matters worse, the bathrooms are usually out of toilet paper. Every time.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

A really comfortable, friendly experience.

July 10, 2017

It's not cheap, but it's also extremely comfortable, classy, and comes with free popcorn.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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