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User rating: 2.76 Rate Theater

3575 Potomac Ave., Alexandria, VA 22305

844-462-7342 | View Map


2.76 / 5

User rating: 2.76

 



  • General Experience User rating: 3
  • Concession User rating: 3.2
  • Cleanliness User rating: 2.2
  • Theatre Presentation User rating: 2.6
  • Customer Service User rating: 2.8

 

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Theater Reviews

Showing 1 to 5 of 5

Love it

February 09, 2019

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

The sound and visuals of every movie are top-notch.

July 31, 2018

The worst thing about this theater is that its not the cleanest theater but I don't mind that. everything else about the movie theater is good.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Worst Theater Experience

September 28, 2017

First of all I want to point out that the theater was not busy on a Monday night. I was there because they had a special showing of my favorite movie. I was there early and had already gotten to the theater at 6:50 when the previews were set to start at 7. I noticed that while sounds were playing, there was nothing on the screen. So I go out and let the workers know. They convinced me that everything was fine, but in the unlikely chance it was still having problems to come back in 10 minutes. Not only were there still problems but they didn't get fixed until 7:30! We never got an apology from anyone that it took so long to get it fixed on a dead day. I would never want to see another movie at this theater again. They obviously don't care about their customers. I rated concessions high on this because they managed to make typical popcorn correctly and politely. I'm sad that I have to give their customer service a star...

  • General Experience User rating: 1
  • Concession User rating: 4
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Really can use improvement

April 03, 2018

Ok, I went to the theater on yesterday. I really could've walked right in. There was no one there to receive the tickets. Two people on one register. I sat in theater 10 and it smelled like an old funky car. This will be my last visit unless they Spruse up the place.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Badly run

December 10, 2019

Never enough staff on site, and they've literally scheduled movies without actually having the film on hand and not realizing it until well after the showtime

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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