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User rating: 2.95 Rate Theater

680 SW Powerhouse Dr., Bend, OR 97702

844-462-7342 | View Map


2.95 / 5

User rating: 2.95

 



  • General Experience User rating: 3
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2.75

 

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Theater Reviews

Showing 1 to 3 of 3

Nice Theater, but.....

February 04, 2020

I absolutely HATE the assigned seating. I don't know why they do this. Whatever happened to 1st come-1st served? Assigned seating just caters to those who always come late, but want a primo seat, and climb over people after the previews start. I wish you would do away with assigned seating. I generally ignore it anyway. I sit wherever and have never had a problem. I think a lot of folks do.

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

We like this theater

December 26, 2019

We live in Redmond and come into the Old Mill to watch the “big” (a.k.a. action) movies that need to be seen on a big screen with decent sound. The Redmond cinema can’t provide that. We’ve always had a good experience. Concessions are expensive, like everywhere, but the employees are nice (especially the bar tenders), and the theaters are great - stadium seating, good sound, etc. Thumbs up. Recommend swinging by early to snag tickets, if you’re hanging out in the Old Mill, now that they reserve seats.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Horrific Customer Service. Manager is rude.

August 04, 2019

Everyone in Bend is really nice - except for the people running this theatre. We came in with small carry on bags as we had a flight in the evening. They were extremely rude. They chided is for having carry on bags, refused to let us bring them in, and refused to store them. We came I’m willing to pay to extra seats for carry on bags in a half filled movie theatre - and left realizing that even Bend isn’t a perfect place. In a city with amazingly positive customer service, go anywhere else. You didn’t spend your hard earned money to be treated like crap on your vacation.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1
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