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User rating: 3.35 Read Reviews | Rate Theater

900 Town Center Drive, Wilmington, NC 28405

844-462-7342 | View Map


3.35 / 5

User rating: 3.35

 



  • General Experience User rating: 3.4
  • Concession User rating: 3.33333333333333
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3.33333333333333
  • Customer Service User rating: 3.66666666666667

 

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Theater Reviews

Showing 1 to 4 of 4

Do not like assigned seating

February 06, 2019

Do not like assigned seating for several reasons, waiting in a long line to get in being the first. As soon use gift card we will not come back.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

Best customer service thanks to Ryan!

February 10, 2018

I always go to this theater for a quality movie viewing experience, but I just want to give a huge shout out to Ryan McTavish for AMAZING customer service. He helped me out tremendously with a very concerning issue! Ryan is extremely kind, patient, and persistent in helping you! This guy needs a reward/raise, something great for his quality service! 5 stars thanks to you Ryan!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Ignore the salty comment- great theatre

November 04, 2017

Many theatres are transitioning to reserved seating, and I find it rather nice. Some people are afraid of change and that is something that will always be consistent. There are less seats and more space, plus the seats are larger and recline as well (with added foot room). I have been to this theatre many times, and if someone is in your seat, just show them your ticket or get an employee if you're? afraid of confrontation. People have always been willing to move and go to the seat they were supposed to. I attend regularly with someone with special needs, and they are always very accommodating and the managers are amazing.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Roll call before the movie starts

July 07, 2017

I don't remember having to plan ahead of time in order to go to the movies with more than one person. Since when do movie theaters assign seats, and then expect people to actually follow those assignments? When have we transitioned from the "good old days" where you show up early, you get the good seats, to movie theaters that I pay to get told where to sit. Didn't realize I was going to catch a flick in Pyongyang. So I guess when my friends and I make the (obviously terrible) decision to go to this movie theater, show up, and pay, we are expected to sit across the theater from one another, jammed inbetween random people we have never met? God forbid I don't plan days ahead of time to attend this atrocious theater. Probably a good idea to go on a date here too..."guess I'll see you after babe?". Avoid at all costs, save your money, and go to a god fearing American establishment that still believes in upholding the American value known as Freedom...or don't, but if you do choose to attend this communist establishment, ensure you logistically plan days ahead of time. Wouldn't want to miss any of the wickets on this theater's attendee requirements checklist.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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