Horrible customer service and relations
May 01, 2019
Theater itself was generally very clean and well kept. Picture and sound quality were awesome. Customer service was repeatedly very poor. Company policies mandate unacceptable practices such as seat selection for example; but do nothing to enforce a more pleasant general attitude among the staff. One particular employee service at the concession stand treated everyone as if each customer was some how bothering her.
February 15, 2019
The theater is clean and the perfect size and easy to navigate.
Horrible birthday experience
May 05, 2017
I had my son's birthday party here, Imax Dickson City. We had to do the whole party ourselves(I had a broken foot). When we arrived, it was chaos. Party started at 2, kids were arriving and movie started at 2. No seats were reserved and theater was semi-full. Had to find 14 seats all together for children myself. Ended up sitting in front row. Kids were not happy. When movie was over, we had to wait 25 minutes for pizza and drinks. My husband had to keep finding the host/hostesses. Parents were angry as well. We were embarrassed. My husband voiced his opinion upon paying for this party, nearly $300. The host/hostesses complained they were short handed. I called corporate offices and no reply back, so called again and still have not heard back. Very disappointed and embarrassed. Hope this does not happen to anyone else.