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User rating: 2.95 Read Reviews | Rate Theater

1555 West Lake Street, Addison, IL 60101

(630) 932-0864 | View Map


2.95 / 5

User rating: 2.95

 



  • General Experience User rating: 3.33333333333333
  • Concession User rating: 3
  • Cleanliness User rating: 2.2
  • Theatre Presentation User rating: 3.4
  • Customer Service User rating: 2.8

 

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Theater Reviews

Showing 1 to 5 of 5

Ghetto theater now

September 21, 2018

This theater was nice for a very short time. If you visit this theater now, you will find ripped up seats (like literally ripped to shreds with a head cover trying to cover at least the head portion). The seats poking you all over due to being ripped up by vandals, I was told almost 3 years ago that they would be fixed but they're still ripped up. Add to that, the LIMIT that they put on their food. The pretzel bites used to be a tray full of pretzels. Now the trays aren't full and they count out a set number of pretzel bites, far from filling the tray, but they still charge a premium. I was told this is done for "inventory" control. Seems more likely that they're cheap and don't want to provide a value to the customers, especially since they still can't fix their seats. Do not take a date to this theater. It's VERY ghetto now. surprised there aren't fights, robberies and stabbings going on at this theater. Maybe there is and it isn't advertised. But really, this is now a hole in the wall ghetto theater. Management doesn't care to address or resolve issues either. "We are going to fix that" meaning 10 years later? And they don't care about the lack of value for the customers. You pay a premium for a bad and uncomfortable experience.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Stalest popcorn and ice matinee $20!!!

July 03, 2018

Very stale popcorn at today's matinee. Feel cheated

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Bad management/bad costumer service

November 12, 2017

Manager was unprofessional could not help me resolve my problem Marcus theater app charged me twice a duplicate charge I spoke to the manager about the problem the manager said I am not able to help you the manager was trying to get rid of me like she was in a hurry instead of helping me ..her solution for me was call your bank we are not able to help you very unprofessional plus she was getting annoyed and I was able to see her facial expression‘s of being annoyed unprofessional very disappointed

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

My husband also Loves their popcorn gets his free 1 & mine then he'll buy one. Here is the only place I'll eat popcorn 🍿 it's that good.

July 24, 2017

I like thing about this theater sound, seats, clean and the people that work here...super nice.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

My husband loves it! I'm not really a popcorn eater.

March 26, 2017

We live closer to Yorktown theater but Marcus theater is the only one we'll go to. Even if I can't get in to see the movie that week. I'll wait until next week to see it at Marcus that's how much I like this theater.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4
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