Best theater ever
March 11, 2019
This place will blow your mind. If you are a lover of film there is no better place to watch. It actually ends up spoiling all other movie watching experiences because of how awesome the theater is. To top it off the tickets are wildly affordable and often a better price compared to other theaters. State of the art everything from sound to 3D glasses (battery charged). I love watching movies in the theater and this place changed my movie watching life forever!
Beware of purchasing tickets in advance
December 19, 2016
I purchased tickets for my husband , my granddaughter and myself a week in advance to see Polar Express. The plan was to make it an annual Christmas tradition . Each year we would add additional grandchildren as they became old enough to attend . The morning of the show (last show available) she woke up with a violent stomach bug. I called the IMAX theater as soon as they opened to see if I could get credit for an future show . I was not asking for a refund just a credit for a future show . Not only was the customer service representative unfriendly , she told me their policy for 13 years was absolutely no refunds or future credits. I always see on the commercials how Jordan's prides themselves on community service and customer service . If so , then this policy should be rethought. I for one, will not go back to the IMAX. Beware of purchasing tickets in advance . If for some reason you are not able to attend , you have lost your money.