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User rating: 2.00 Read Reviews | Rate Theater

50 Walkers Brook Drive, Reading, MA 01867

(781) 944-9090 | View Map


2.00 / 5

User rating: 2.00

 



  • General Experience User rating: 2
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0

 

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Theater Reviews

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Beware of purchasing tickets in advance

December 19, 2016

I purchased tickets for my husband , my granddaughter and myself a week in advance to see Polar Express. The plan was to make it an annual Christmas tradition . Each year we would add additional grandchildren as they became old enough to attend . The morning of the show (last show available) she woke up with a violent stomach bug. I called the IMAX theater as soon as they opened to see if I could get credit for an future show . I was not asking for a refund just a credit for a future show . Not only was the customer service representative unfriendly , she told me their policy for 13 years was absolutely no refunds or future credits. I always see on the commercials how Jordan's prides themselves on community service and customer service . If so , then this policy should be rethought. I for one, will not go back to the IMAX. Beware of purchasing tickets in advance . If for some reason you are not able to attend , you have lost your money.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 0
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