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2.53 / 5

User rating: 2.53

 



  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 3.33333333333333
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2.33333333333333

 

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  • Concession

  • Cleanliness

  • Theater Presentation

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Theater Reviews

Showing 1 to 3 of 3

Worst Concession employees!

August 03, 2018

Said my regal card was not valid. I asked if I could get another, he said no flatly. Finally, with prodding, he said I could get the app. Mixed up drink orders, and gave out straws that were too short. Keep in mind, it was NOT crowded! We were his only customers.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Fantastic experience, clean and friendly. The a c was so comfortable unlike others that have a hint of humidity. Seats great and price reasonable.

July 06, 2017

Didn't do concession.

  • General Experience User rating: 5
  • Concession User rating: 0
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

It's going bad

March 27, 2017

It's not gonna be good, let me tell you my story. I'm not one of those people who is trying to humiliate a person. I'm trying to sent a message to management and I hope this gets all the way up to regional management. (if there's one).. I don't know and I'm totally 100% unsure if this brand goes by franchise. Certainly I hope not. I've been an Edwards loyal customer since 1995. When the first location beautiful location open up in Buffalo speedway. I still have the first edition loyal card. So pretty much we're talking about 20 years of loyalty. 20 years. But... Once they opened your location.. I said "I hope this changes things".. But then on my first visit years ago... I said..." it's gonna be bad ". This place is always dirty, always one register open. And the worst customer service. But I guess that happens when you have teenagers on the counter. This place needs management, cleanliness and training a lot of training. My Saturday experience with my brother and his girlfriend was very unacceptable. I will not be visiting this place again. Others such as Buffalo area and I-10 are way better than this place.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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