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User rating: 4.27 Read Reviews | Rate Theater

4100 S. New Braunfels Ave., San Antonio, TX 78223

(800) FANDANGO | View Map


4.27 / 5

User rating: 4.27

 



  • General Experience User rating: 3.33333333333333
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 3

 

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Theater Reviews

Showing 1 to 2 of 2

Worst movie experience I've ever had.

November 21, 2018

Took my kids here and was kicked out for accidentally exposing my firearm while reaching in my back pocket for my military ID. The idiot working the ticket counter told me no guns were allowed, despite the fact the building is only posted as 30.07 (no open carry; concealed carry OK). When I asked to speak to a manager, a delegate was sent instead who had no idea what the 30.07 signs were or what the policy was, but kicked me out anyway. The manager never had the professionalism to speak to me face to face. If they think I am going to leave my family defenseless in a movie theatre after the Florida shooting, they are idiots. No movie is worth leaving my kids unprotected. Their lack of knowledge and professionalism left me disgusted and ensured I will never spend money with Cinemark again.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

Great manager

March 27, 2017

There were a few teenagers in the theater with me making an awful racket and one of the employees came to tell them to calm down but they wouldn't and the manager came in and took care of it while also giving me and my husband a rain check since they were right next to us and we couldn't hear a good chance of the movie Very well done

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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