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1.47 / 5

User rating: 1.47

 



  • General Experience User rating: 1.33333333333333
  • Concession User rating: 1.66666666666667
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1.33333333333333
  • Customer Service User rating: 1

 

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Theater Reviews

Showing 1 to 3 of 3

Customer Service Could use some Service

October 20, 2017

I went to go see the 6:40pm Showing of Blade Runner in IMAX on 10/19/2017. I paid $19 for the ticket. Halfway thru the movie. The Theater lights came on. This ruined the movie, I went down to inform the Customer service folks. They were quite dismissive. I went back and took my seat. The lights stayed on for about 30 more minutes. Someone did come to the theater to check on the lights. We could hear someone talking to them thru the radio the entire time. Needless to say. I have been going to this theater for 10 years. This experience has made me rethink the next time I will come here.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Shameless people

May 08, 2017

I felt embarrassed before my kids after finding out that that tickets replacement they sold me couldn't be used. A month ago we were sold tickets wrongly for a movie that hadn't come out yet, I went to the service desk and the person was very nice "so I thought", refused to give my money back and convinced me to accept three replacement tickets in stead of my money back. He promised me that I could watch "any" 3D movies with my kids with those cards. At the moment I didn't suspect anything and trusted the dishonest employee for this dishonest company "Cinemark" with a good heart since we go watch movies all the time on that theater. So I went last night with my boys for movie night and I so embarrassed when I gave my cards to pay for the tickets and the teller looked at me and told me that the cards were not good for that movie, it was a big line many people watching and I asked him why was that, he said I couldn't use gift cards for that movie, I said that I actually bought those with money and explained to him the situation, but he was so aggressive and cold. To avoid more embarrassment I decided to pay for new tickets. This people are shameless and dishonest. This was the last time I or any member of my family went to a cinemark theater. It's very said when we see business in our country being conducted with complete disregards to honesty, integrity and human kind. Shame on you

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Shameless people

May 07, 2017

I felt embaraced before my kids after finding out that that tickets replacement they sold me couldn't be used. A month ago we were sold tickets wrongly for a movie that hadn't come out yet, I went to the service desk and the person was very nice "so I thought", refused to give my money back and convinced me to accept three replacement tickets in stead of my money back. He promised me that I could watch "any" 3D movies with my kids with those cards. At the moment I didn't suspect anything and trusted the desonest employee for this desonest company "Cinemark" with a good heart since we go watch movies al the time on that theater. So I went last night with my boys for movie night and I so embaraced when I gave my cards to pay for the tickets and the teller looked at me and told me that the cards were not good for that movie, it was a big line many people watching and I asked him why was that, he said I couldn't use gift cards for that movie, I said that I actually bought those with money and explained to him the situation, but he was so aggressive and cold. To avoid more embaracement I decided to pay for new tickets. This people are shameless and desonest. This was the last time I or any member of my family went to a cinemark theater. It's very said when we see business in our country being conducted in way similar to third world countys with complete disregards to honesty, integrity and human kind. Shame on you

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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