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1.80 / 5

User rating: 1.80

 



  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

 

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Theater Reviews

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Worst experience ever!

December 27, 2018

We came into the theatre at 2:30pm, and waited until our show at 430. We noticed people lining up at 3:15, so we joined the group. The movie we were seeing was sold out, so many people joined in line. A male was the director or attendee for the line and made many statements qbout customers not readin their tickets to get to their movie at the appropriate time. However, he neglected to address the line hoppers qho waited at the door for early seating. One man asked him why are those people allowed to wait in the searing area, and he snidely remarked that he could only control the line we were in, not the people there. In fact, one family who had been waitingninnline with us when we first got in line, snuck to this area for handicapped patrons and held seven seats for her family upon entrance in the theatre. The family behind me scoffed at the fact we waitws in line for an hour just to be cut by inconsiderate and rude patrons. The attendee turned his back on this patron while he was talking, remarking he was from the west end and he wasnt goin to be provoked. My husband remarks about the patrons who feigned illness and snuck in 6 or 7 family members, but was ignored. I enjoued the bar service, but i will never patronize this business again. I used to be a regular customer all the way back when they had the blaxing saddle wings, but this experience was the worst. I waited in line like i should just for the attendant to tell us to all go to the theatre at the same time....people scrambled on top of each other just to get seats, and the line hoppers held seats for their own. Very disorganized and inconsiderate service.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1
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