December 09, 2019
I went to this theater on 12/7/19 at 12:30 on a rainy afternoon and tried to purchase 2 tickets 1 regular & 1 senior ticket for my 79 yr old mother. I was told they couldn’t allow admission due to my backpack. I had to store it elsewhere. I spoke to the Manager explaining I took Caltrain from SF I have no car ( my Mom came by Uber as she can’t drive) could they please inspect my bag so they could see nothing dangerous inside. Was told flat out No. it’s a safety issue no possible consideration given. I had never heard of such an extreme policy at a movie theater. I asked if it was posted on there website because I never saw it when I went online to check show times. Was told it was - I searched for 5 minutes to find the policy buried in fine print back pages. If they are going to be so Inflexible in the type of bags they will allow inside their theater it Should Be Posted on the Main Page so patrons Don’t Waste their Time and are Unpleasantly surprised and TURNED AWAY. Ended up at Hilldale Mall - have a GREAT NEW Movie theater that will let you bring in a backpack / bag bigger than 12x12x6.
An awesome movie experience
December 03, 2018
Great seats, service, and staff. One of the best theaters I’ve been to and definitely my first choice when going to see a movie.