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User rating: 3.16 Rate Theater

1451 NE Douglas St., Lee's Summit, MO 64086

816-554-3386 | View Map


3.16 / 5

User rating: 3.16

 



  • General Experience User rating: 3.14285714285714
  • Concession User rating: 3.16666666666667
  • Cleanliness User rating: 2.83333333333333
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3.66666666666667

 

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Theater Reviews

Showing 1 to 4 of 4

Love This Theater!

June 21, 2023

I don't know why people come here to bash this theater, I've seen at least 20 movies here and have never had a bad experience. Everyone is always friendly, the theater is clean, and the food is great!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Continued to knowingly sell tickets to faulty showings

June 02, 2023

Tried to see across the Spider-Verse last night(June 1st) on screen 9 at 7:15 only to realize the audio wasn’t working properly at all. My party and maybe two other parties experienced this issue and as we were waiting for our refund employees were saying “this had been happening all day and it might be this copy of the film we received.” Not only did I not get the online booking fee refunded, I got offered no replacement time/tickets to see the film. On another note, they knowingly showed a faulty film at full price all day to theaters full of paying customers because they continued to show our showing despite glaring issues and never addressed the issue to the audience

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Go to AMC

November 22, 2019

I accidentally brought 4 tickets when I needed two and the manager said they would reimburse me for two tickets but they did not. The manager lied to me. Go to AMC theaters!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Squeaky 4D seats and torn leather sests

July 27, 2019

We sat in row D of the Lees Summit location. (4D Theater) The seats were very squeaky throughout the movie which does put a damper on the experience. Almost like they need to be oiled. Also, I wore a dress. The leather (imitation-?) seat was cracked, split, and worn. It actually irritated the backs of my legs. Thankfully I'd brought a blanket and used it to cover the seats. Good customer service but the theater needs to invest back into our experience for $20 per 4D ticket. One star on cleanliness due to the bathrooms being a bit grimy.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 5
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