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User rating: 1.17 Read Reviews | Rate Theater

4425 La Jolla Village Drive Suite H60, San Diego, CA 92122

(858) 768-7770 | View Map


1.17 / 5

User rating: 1.17

 



  • General Experience User rating: 1.5
  • Concession User rating: 1
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1

 

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Theater Reviews

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Discriminated against

April 20, 2018

On 4/20/18 I took my wife and child to the movies to kill time and avoid traffic heading home. After purchasing our tickets we proceeded to the theater. I seated my family and then went to get some concessions, after returning my wife informed me that we are being kicked out because the theater received complaints that our son was being loud. I was shocked, knowing my son I truly found it hard to believe, even as my wife was telling me this my son sat there in silence not uttering a word. Mind you the movie had not even started, when the complaints were supposedly made. My wife and I are respectable people, to know that we will leave the theater if our son got loud. I then asked the employee about there policy on noise and distraction, they could not tell me or show me anything that quantify distraction. Why sell movie tickets for infants and children if you are not assuming the risk of some noise? I assure you, THIS WAS DISCRIMINATION TO THE FULLEST OF THE WORD'S DEFINITION . A family walks in with a child and immediately the assumption is that the child will make noise. That is wrong!! The movie had not even started yet. Employees were not trained on how to handle this type of situation. No observation was made by the employee to determine that our child was being loud. They simply took the word of someone who just might not like the fact that a baby creates the potential of making noise, and just like that an INNOCENT CHILD was not able to be in a theater with their family.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1
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