Harassed by usher 3 times for sitting in my ASSIGNED seat!
July 16, 2018
I had by far the worst customer service experience ever with AMC Veterans 24. I was bothered not once... not twice... but three times in the middle of a movie to prove I was in the proper seat. I was. I produced my receipt and ticket stub each time, only to be questioned WHILE THE MOVIE was going on and people around me were annoyed. I was then questioned multiple times as if the usher (Jamie) did not believe I was in a movie alone. I was then yelled at by the three guests who claimed I was in their seat on my way out. I offered to move each time and have received no explanation. The manager at the theater (Ray) was unhelpul and told me to call a customer service line. I did that two days ago after waiting over 30 minutes to speak to a supervisor on the phone who promised me someone would call me back with information. I've still heard from no one. I missed a good portion of the movie I paid for, was embarrassed and yelled at. Still no explanation... Shame on you AMC Theatres
best of the best
March 08, 2017