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3.96 / 5

User rating: 3.96

 



  • General Experience User rating: 3.375
  • Concession User rating: 4
  • Cleanliness User rating: 4.6
  • Theatre Presentation User rating: 4.16666666666667
  • Customer Service User rating: 3.66666666666667

 

Please rate this theater

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  • Concession

  • Cleanliness

  • Theater Presentation

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Theater Reviews

Showing 1 to 6 of 6

Closed during open hours

July 05, 2018

Viewed and purchased tickets online for July 4th 9:45 show. They were closed and the girl told us the door should have been locked why are you in here. Many people walking in and very confused as to

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 0

Best theatre in area

December 24, 2017

Good food, has alcohol, very comfortable seats, nothing at all to complain about. I won't go to any other theatre.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Do not attend this theater .

November 15, 2017

It took 15 minutes to get a ticket from the kiosk. Only one kid selling tickets. No one came over to help. One staff member selling concessions. Missed first 1/2 hour of movie. Mobility impaired. No one helped with doors exiting. Mgr. Was too busy on his cell phone.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

best seat in town

August 30, 2017

the lazyboy style chairs make this place.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

best experience we've ever had

April 17, 2017

my family recently moved near this theatre and until coming here we hadn't had much luck with going to a theatre that had great customer service, was clean and, was overall an amazing experience. i would definitely recommend others to come to this theatre as it's truly a great time watching a movie here.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Ticket machines don't work

November 14, 2016

Worst experience ever! Waited in line for 20 minutes on a Sunday morning only to be told when we got to the ticket counter because we were using a credit card had to use the new automated ticket machine. Was directed to a machine that did not work. When asked for assistance was told machine was having difficulty and wait again until a new machine was available. Since the long wait and no assistance, movie had already started we ended walking out. What poor management. If presenting something new to the public have machines that work and have enough personnel stationed at each machine to help with problems and to keep lines moving until everything is running smoothly. This is the second time we walked out of the AMC in New Lenox because of poor service. Think will look into going to Marcus Theatre instead for now on.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1
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