Customer service is the least of their concerns
June 28, 2018
Unfortunately this is the closest theater to my home, so they sort of have a monopoly on the movie thing. It doesn't matter if there is one person in line, or 100. They typically have 1 kid working the ticket booth and everyone else has to use the kiosk or wait for extended periods of time (which often makes you miss the previews, or starting times). When you voice your concern about the $40 plus it costs to see a movie as a family, only to be served so poorly, you get a very patented and dry "i'm sorry" from a manager who couldn't care less. I've gotten about 3 of these myself. Must be family giving this place the 5 star ratings, because if zero was an option on customer service, that's what they would have earned.
Our Friday Night Destination
July 19, 2017
We love everything about the Showplace Cinema in Edwardsville Illinois. There is a theater in our city, but we drive extra miles to go to this one just about every Friday. The ticket prices are reasonable, the people are friendly and accommodating, the popcorn and other refreshments taste great, and the overall look of the theater couldn't be better.