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User rating: 2.03 Read Reviews | Rate Theater

19919 Lyndon B. Johnson Fairway, Mesquite, TX 75149

(888) AMC-4FUN | View Map


2.03 / 5

User rating: 2.03

 



  • General Experience User rating: 3.14285714285714
  • Concession User rating: 1
  • Cleanliness User rating: 2.16666666666667
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1.83333333333333

 

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Theater Reviews

Showing 1 to 6 of 6

BAD CUSTOMER SERVICE!!!!!

October 08, 2017

Horrible customer service, we arrived to the movie theater the movie had already started and the place was trashed from the previous movie. We when outside to give a complaint and get someone to clean the mess, two associates came to clean and along came a manager (kevin) he approach us with an attitude asked us for our tickets, after showing him our tickets he had nothing else to do but asked us for ID. Insulted about the way he approach us we asked why was he asking for ID he asked us with an attitude if we had a problem with him asking us for an ID. We requested to get a refund and left the theater. I will NEVER go back to amc 30.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Never again!

July 04, 2017

I have been coming to this theater for entertainment. After today never again! Me and my husband come as date to see movie enjoy a dinner and a beer. Customer service worst I have ever experienced. Staff likes to laugh and play instead of waiting on customers. Sounds like bad management. I will definitely take my service to another. Yes I did get my money back! I will spend 100.00 some place else

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

A horrible work in progress

June 01, 2017

I purchased my tickets online to avoid standing in the line, but the ticket person couldn't operate the scanner, so it took a while. The worst experience ever at any theater I've ever visited is the concession area. The wait, the utter inefficiency, and the management is worth never going to another movie again. The drinks are self-served so what is the problem. The popcorn was burned. The service was slow. I have one day off in a month, and wanted to go to the movies. I should have gone to work.

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 2

I've never seen it so dirty.The soda machine was out of syrup.

March 17, 2017

You could not look anywhere and not see trash, pop corn, and empty cups. Hey what's the use of Stubs line here if they just pass you by.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Worst Popcorn In town!!!!

September 19, 2016

Sound was good, seats are comfortable food choices were very good however they have changed their brand of popcorn for something extremely Cheap, very hard and does not taste good, the popcorn they had before was good, will be looking for a new movie theater to go tol

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3

May 12, 2016

Sound was too loud. You advertise a movie that will be shown in two weeks, and I am unable to buy a ticket at this time.

  • General Experience User rating: 3
  • Concession User rating: 0
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 2
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