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User rating: 3.07 Rate Theater

601 N. Martingale Road, Schaumburg, IL 60173

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3.07 / 5

User rating: 3.07


  • General Experience User rating: 3.33333333333333
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 3


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Theater Reviews

Showing 1 to 2 of 2

Bad customer service

October 22, 2022

Attempted to see the black Adam movie. Purchased tickets and food online and all of it was supposed to be brought to us in a predetermined timeframe. After we never got the things we paid for I went downstairs to get my money back for the missing food and continue to watch the movie. Unfortunately the Staff said that they can just issue a refund for the actual food price but not the mandatory tip or extra “convenience” fees. Manager also confirmed that and offered to give me candy instead of money. Absolute joke of a service. Thanks but no thank you! You can keep your CANDY. This place needs to go out of business. Still missing 8 dollars and will be opening a claim with my credit card provider.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Best customer service today!

September 18, 2021

My husband and I purchased tickets to the first showing of our movie. Concession was quick (although overpriced) and food was good. Love the reclining seats. The trailers were on so loud it was past annoying. I went to customer service and he told me trailers were usually louder but he’d take care of it. He followed through as well as found me in the theater to let me know! What we didn’t know was the theater we were in was showing the film with closed captions. We didn’t realize that and after a few minutes decided this was not going to be fun and we decided to leave. Spoke to customer service again and he was kind enough to issue us passes for another movie in the future. I wish I had gotten his name. Because of him we will try the theater again. AMC is very fortunate to have such a great employee!

  • General Experience User rating: 4
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5
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