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AMC Livonia 20 reviews

User rating: 1.88 Rate Theater

19500 Haggerty Rd., Livonia, MI 48152

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1.88 / 5

User rating: 1.88

Based on 11 votes and 10 reviews



  • General Experience User rating: 1.90909090909091
  • Concession User rating: 2.3
  • Cleanliness User rating: 1.8
  • Theatre Presentation User rating: 1.5
  • Customer Service User rating: 1.9

 

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Theater Reviews

Showing 1 to 10 of 10

Who thought that was a good idea??!!!

October 14, 2023

Who thought it was a good idea to place a horror movie right next door to a Taylor Swift concert film??!! I went to the Livonia theater unit 0538 to see The Exorcist Believer today. Looked forward to seeing it all week. The movie was ruined for me because I couldn’t understand anything being said on screen due to the Taylor Swift baseline coming through the walls. It was so bad that I went out and shut the door to the Swift theater myself. An employee simply said thanks I will let them know. I’m guessing they never got the message. I wanted to complain to management but my date asked me to let it go. You guys could’ve done better at keeping the two further apart. So if you plan to see The Exorcist Believer, may I suggest another theater. Perhaps your experience will be better than mine.

  • General Experience User rating: 2
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 2

Dirty and outdated

March 29, 2023

Very dirty seats, outdated seats that don't recline, bathrooms which have broken fixtures and almost all coat hooks are broken, understaffed and attracts the worst crowd (talking during movie)... No ushers ever come into the theaters to check on things. Complaining to staff doesn't matter - they will do nothing. Cleaning between showings is minimum. Emagine and Phoenix theaters are nearby and you should avoid this place. Shameful the head of AMC hosted a movie there thud month- must have no sense of shame. This theater needs an overhaul badly however given AMC's financial state this will not happen. It appears this theather benefits greatly from AMC A-List subscribers.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Disappointed

August 01, 2022

I had not been to this theater in years. We decided to stop and see a movie that had left most other theaters nearby. It seemed to have lost life. It was no where near the theater I remembered from years past, full of life and care but a lost Ghost Town, filthy dirty stained chairs , short staffed and outdated. Very sad and sooooo disappointing. I won't be back.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Dirty Theater

July 15, 2022

Here for the first time since COVID. I can’t believe the conditions at this place. Floors are a mess. Bathrooms are disgusting and the theaters is a mess. Food and garbage all over the floor. The seats are stained and the floor is sticky. I used a disinfective wipe and it came up dark gray. Staff all standing around when they could be cleaning up. One of the patrons had to ask to get the theater cleaned. I won’t be coming back.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Will not go again either

September 01, 2019

The restrooms toilets were all plugged up. No toilet paper. Can’t roll the paper off the rolls. My bum hurt so bad I could barely sit through movie. I fell on the last step. The lighting was not good. I sat through 25 minutes of movie trailers. I could not stand it. Maybe one movie trailer would be fine. What has happened this was a great theater many years ago. So sorry this place has gone to pot.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Will not return

May 11, 2019

This was the first and last time visiting this theater. The line was long (at 10pm) to buy a ticket with only one person working. Restroom was filthy. The seats were so uncomfortable I could barely make it through the movie! And for the same price as other theaters it was very disappointing.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Disorganized and Undertrained staff

November 17, 2018

The theater should have been far better staffed for a Friday night. Furthermore, they did not seem to have a set protocol for how to deal with normal theater goers and exclusive members often times serving others in the general line. Even though they were polite enough, they should do a better job of clarifying or implementing their policy.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

Theater 8 is disgusting

November 02, 2018

Seriosuly paid 10.50$ to sit in a women down red cotton chair - with stains all over it !! Big gaps between the back of the seat and the actual seat !

  • General Experience User rating: 3
  • Concession User rating: 5
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Over priced and not comfortable

July 30, 2018

I think everything about this theater is over priced and the seats are very uncomfortable. For as much money as they charge for concessions and admittance , they would take some of the profits to upgrade the seating. I can go to other theaters with reclining seats, reasonable pricing for concessions and get a senior discount. I won't come here until they do.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Dirty theater and horrible management

June 28, 2018

I went to this theater to watch the movie Incredibles. I entered the theater as soon as the doors opened. There was popcorn on the floor throughout the theater as well as on my seat. The floors were sticky as if they had not been mopped. I did take pictures of theater so that I would have proof. One thing I hate is a dirty movie theater, especially when I spend my hard-earned money. I called and complained to the General manager the next day who told me that he and his son had attended the same movie at the same time and did not notice that the theater was dirty. He requested that I send him the pictures and he would get back with me. I hate poor customer service. Instead of the manager apologizing, he disputed with me about the theater being unclean. I will never go back to that theater.

  • General Experience User rating: 1
  • Concession User rating: 4
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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