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User rating: 2.06 Read Reviews | Rate Theater

19500 Haggerty Rd., Livonia, MI 48152

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2.06 / 5

User rating: 2.06

 



  • General Experience User rating: 2.28571428571429
  • Concession User rating: 2.33333333333333
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1.5
  • Customer Service User rating: 2.16666666666667

 

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Theater Reviews

Showing 1 to 6 of 6

Will not go again either

September 01, 2019

The restrooms toilets were all plugged up. No toilet paper. Can’t roll the paper off the rolls. My bum hurt so bad I could barely sit through movie. I fell on the last step. The lighting was not good. I sat through 25 minutes of movie trailers. I could not stand it. Maybe one movie trailer would be fine. What has happened this was a great theater many years ago. So sorry this place has gone to pot.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Will not return

May 11, 2019

This was the first and last time visiting this theater. The line was long (at 10pm) to buy a ticket with only one person working. Restroom was filthy. The seats were so uncomfortable I could barely make it through the movie! And for the same price as other theaters it was very disappointing.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Disorganized and Undertrained staff

November 17, 2018

The theater should have been far better staffed for a Friday night. Furthermore, they did not seem to have a set protocol for how to deal with normal theater goers and exclusive members often times serving others in the general line. Even though they were polite enough, they should do a better job of clarifying or implementing their policy.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

Theater 8 is disgusting

November 02, 2018

Seriosuly paid 10.50$ to sit in a women down red cotton chair - with stains all over it !! Big gaps between the back of the seat and the actual seat !

  • General Experience User rating: 3
  • Concession User rating: 5
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 5

Over priced and not comfortable

July 30, 2018

I think everything about this theater is over priced and the seats are very uncomfortable. For as much money as they charge for concessions and admittance , they would take some of the profits to upgrade the seating. I can go to other theaters with reclining seats, reasonable pricing for concessions and get a senior discount. I won't come here until they do.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 3

Dirty theater and horrible management

June 28, 2018

I went to this theater to watch the movie Incredibles. I entered the theater as soon as the doors opened. There was popcorn on the floor throughout the theater as well as on my seat. The floors were sticky as if they had not been mopped. I did take pictures of theater so that I would have proof. One thing I hate is a dirty movie theater, especially when I spend my hard-earned money. I called and complained to the General manager the next day who told me that he and his son had attended the same movie at the same time and did not notice that the theater was dirty. He requested that I send him the pictures and he would get back with me. I hate poor customer service. Instead of the manager apologizing, he disputed with me about the theater being unclean. I will never go back to that theater.

  • General Experience User rating: 1
  • Concession User rating: 4
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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