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User rating: 2.80 Read Reviews | Rate Theater

206 Swamp Fox Rd., Alexandria, VA 22314

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2.80 / 5

User rating: 2.80

 



  • General Experience User rating: 3
  • Concession User rating: 2.5
  • Cleanliness User rating: 2.66666666666667
  • Theatre Presentation User rating: 3.5
  • Customer Service User rating: 2.33333333333333

 

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Theater Reviews

Showing 1 to 3 of 3

Great movie selections and types of food.

December 27, 2019

Standard, IMAX, and Dolby all available. Good selection of movie food.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Wish they'd get it together

August 27, 2019

This is the closest theater to my house, but I avoid it. It's always a little shabby, and either understaffed or staffed by people who don't care. Concession lines very long and slow. When I order something that needs to be made fresh, I've seen take their sweet time getting to it. I've never seen the upstairs, 2nd concession area open, which would help during slow times. Often there is no one at the ticket desk and you have to go around to the customer service desk to buy your ticket. I thought about getting the AMC A-list plan, but decided against it since I'd rather go to another theater chain when possible. They get tons of business, so I can't understand why they're not able to afford more and better-trained staff. I wish corporate would send out a "secret shopper" to experience this theater, and get management to make it better.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

BEWARE OF BED BUGS!!!!!!!!

July 14, 2019

If I could give this movie theatre 0 stars I would. I patronized this establishment yesterday (7/13/19) to see a highly anticipated film. While watching my movie I noticed some mild discomfort but couldn't quite figure out what was causing this. So I continued to watch my movie. When the sensation became unbearable I finally had to shine my phone light on the area of concern. I know this is poor movie etiquette I apologize. To my dismay, I looked down and saw that my leg was covered in what looked like bug bites. I was immediately concerned about this. I found a member of the staff and informed him of what happened and even showed him the leg in question and nothing was done. Not even telling someone that the particular theatre could be infested with some type of rodents or pest. I'm really upset that my complaint was not taken more seriously even after showing the afflicted area. I would greatly appreciate if someone would get in contact with me regarding the matter. The next day I found multiple bites close-in location to one another. This is disappointing as I will not patronize this location again.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 0
  • Customer Service User rating: 1
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