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User rating: 1.73 Rate Theater

1210 Scenic Highway, Lawrenceville, GA 30045

770-274-3182 | View Map


1.73 / 5

User rating: 1.73

Based on 13 votes and 13 reviews



  • General Experience User rating: 1.61538461538462
  • Concession User rating: 1.07692307692308
  • Cleanliness User rating: 2.33333333333333
  • Theatre Presentation User rating: 2.61538461538462
  • Customer Service User rating: 1

 

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Theater Reviews

Showing 1 to 13 of 13

Worst Service

February 17, 2020

They have the worst service in the business. I have tried this location multiple times and it only gets worse. Do not come here if you plan on wanting to eat or drink during the movie. You will not get your order until they are handing out the bills at the end of the movie. The entire theater had not been cleaned. Smelled as though some threw up and the workers just chose not to clean it up.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Beautiful theater, horrible service

March 30, 2019

My experience was in January 2019, we saw Alita, Battle Angel. The theater is impressive but we ordered food, and that’s where it went off the rails. It was like they brought our food out in piecemeal. They brought one thing out and forgot another. Or our drink was wrong. Or they didn’t include silverware. It was truly pathetic. The steep ticket prices don’t justify the experience.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 1

This staff is terrible

June 07, 2018

Luckily I don't live here cause I would drive around this theater to next one. The theater itself looks nice and that's about all the positives you can say about it. Me and a friend walked in and went to use the kiosks to buy tickets (they have 4). The 2 we tried to use were frozen on the main screen, 1 of the other ones looked like it was rebooting and the one that was working had 2 employees doing something on it. When my friend asked if the 2 kiosks are working the employee says this one is, you can use it when we're done. After getting tickets at the cashier they had 4-5 employees just standing by the bar area and there was no one their to rip our tickets. We could've literally just walked straight in, which we did cause I didn't feel like waiting for one of them to come to the counter. Finally get into the theater and we're in row F. They had 2 people sitting behind us all the way to the left that ordered food/drinks. The employee twice instead of walking across the front and up the steps right to where they were sitting, walked up the complete other side and crossed right in front of us to serve them. This is honestly one of the worst customer service staffs I've seen. There's plenty of theaters in the area, go there instead.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1

The all round WORST!!!

April 19, 2018

Don't let looks fool you. It's beautiful from the outside and well decorated but the whole theater is filthy. We didn't even want to order food because we were scared of what might be in it and we wouldn't be able to see it in the dark. There was a hole in the screen also. The service was horrible we ordered a dessert for our son and it came in the credits were rolling. When I wrote an email to the AMC website I was contacted by the manager and after a week of asking me questions she told me she would not and could not refund my money or give me any type of compensation for our family after we spent over $100 to see a movie and eat there. Her name is Jacqueline. Stay away and go to any other theater. Traveling a little bit further is worth it.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible experience never going back

March 08, 2018

The place looks amazing, but the staff is pretty horrible. You wait forever for your food and when it comes, there is 98% always something wrong with it. calll it bad luck but everyone on this forum can't be lying.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

THIS PLACE STILL SUCKS- NEW NAME BUT SAME CRAP

March 08, 2018

The service is horrible. The staff is highly untrained and unprofessional. It used to be called AMC Ovation 11, but they failed their food inspections TWICE! So after they shut down for a little while, they reopened under the new name Webb Gin 11 :/ However, nothing has changed. The food is still a hit or miss. Depending on who warmed it up in the back... The quality of the movie when new movies come out is horrible. Sometimes the movie wouldn't even start for a good half hour. They wouldn't even bother to come out and say anything about experiencing technical difficulties or anything. We just stared at a black screen until they figured it out. When it did, they cut off the 1st scene. I tried to give it the benefit of the doubt but after another dissapointing experience with them yesterday with their front counter employee, I have decided to use the extra gas and spend my money in another establishment across town. The management is very inexperienced. I am surprised how he is even holding on to his job

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Don't expect to dine in

February 18, 2018

Kitchen will either be closed or you'll never receive what you ordered.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Horrible Theater, Incompetent Staff

February 17, 2018

Managerial staff is incompetent, went for the 11:30 pm showing of Black Panther on 2/16/18 and the film malfunctioned. We sat through the wrong movie, the previews were kid movie previews and the movie that came on was Jumanji. I ordered a drink before the movie started and never got the drink. I noticed no one else near me received their orders after a few previews(like the staff knew Jumanji was playing and didn't want to be around when everyone realized). I went into the lobby found a "manager" who then informed me the film reel malfunctioned and they "had no clue how to repair it", in their words. Why did they let the wrong film roll? why didn't the managers enter the theater turn on the lights and make a formal announcement instead of a mass of people coming to find out the news in the lobby? Unorganized and incompetent managers.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Do not expect much.

December 26, 2017

If you don’t have expectations of good service, you won’t be disappointed. I have gone to this theatre several times because it is close to my house. The service is slow slow slow. For popcorn and non alcoholic drinks I usually wait 30 minutes into the movie to be delivered despite ordering 10 minutes before the start. I try to avoid this place as much as possible. Today, was no different, except it was very dirty.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 1

Movie yes - food/service no;

November 30, 2017

I took my niece and nephew to see Wonder on Nov 18, 2017. There were a lot of patrons in the theater. We used to go every month when there were good kid flicks available and I will say this is the first truly horrid experience I've had. The excuse was that Justice League was packing in 3 of the rooms and they were short staffed. Usually we eat "real food" but this day we had just come from a family lunch. All we ordered was popcorn (who knew that our "upgrade" was invalid as they only have one size), 1 bag of candy, a bottle of water and a fountain drink. Didn't seem like that difficult or time consuming an order. First it took close to 30 minutes for a server to answer our call. Another 30 minutes went by before I left the children alone in the dark theater to go in search of our order which had not been delivered. After yet another 15 I went back out. 10 minutes later our order was delivered sans candy. Back out to the manager who was very unconcerned. We finally got everything more than halfway through the movie, a good portion of which I missed out on. Meanwhile, the group next to us who were ordering bar drinks were amply and quickly served. The couple who came in after us was served their hot food before my first venture out in search of our order. The reason this is not a "one star" is that surprisingly our seats were good, the movie was good and the lack of cleanliness referenced by others was not an issue. However, given the cost of the overall experience and the lack of concern shown by the staff, I doubt we will return to this, what was our favorite place to see a movie.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 1
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