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User rating: 2.54 Rate Theater

4204 Lone Tree Way, Antioch, CA 94509

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2.54 / 5

User rating: 2.54

Based on 10 votes and 8 reviews



  • General Experience User rating: 2.7
  • Concession User rating: 2.33333333333333
  • Cleanliness User rating: 2.44444444444444
  • Theatre Presentation User rating: 2.55555555555556
  • Customer Service User rating: 2.66666666666667

 

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Theater Reviews

Showing 1 to 8 of 8

Affordable

April 01, 2019

Sound system is good! Some of the seats are a bit worn, but they are still comfortable. Wish they would use real butter, instead of the nasty fake coconut butter flavored butter. The managers need a bit more training, as the website says that egifts can be moved to a physical card at the theaters, but no one knows how to do this anymore. Most of the time the bathroom is clean, they have gotten better about cleaning the concession areas.

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

Boohoo

July 31, 2018

Lots of sour reviews. The cost of the movie is retro 90's $ and perhaps the reason the theater is not as clean as one would expect. But who goes to the movie to pay for overpriced food and expect a "clean dining experience"? Perhaps the 1-star reviewers on this page :D

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Love the movies outing!

February 15, 2018

People complain! We are retired and the cost of movies has become impossible. Here we can go to the movies every other week on a fixed income. Lately the pizza has improved and the hotdogs too even if they are more expensive than before, we are happy with the improvement. The staff are friendly. It's so different from watching TV. We go during the week as is we are playing hookey (from the days when we were working our tails off and could only go at the weekends). I love this place! Go to the movies where it's affordable!

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 5

Cheap, but you get what you pay for

December 21, 2017

The only positive thing to say about this theater is that its prices are the lowest in the area. They should be, it is one of the worst run operations of any kind I have ever encountered. Dirty, slow service, staff could care less about any aspect of their jobs or their customers' satisfaction. The staff seems to pride itself on not giving a damn, as they NEVER respond to customer complaints. Complete failure of local management. AMC Corp obviously just does not care about its reputation if it allows this operation go along as it has for the past 3+ years (maybe longer for all I know).

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

WHY DID I COME HERE?

August 05, 2017

Employees are rude, popcorn is stale, theater is filthy. The only pro is that they're giving someone a home! ( Unfortunately the only ones that get the home are bugs...) Yep, I'm not happy with my experience...

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

WOW! And not in a good way!

August 05, 2017

This theater screams Filth! I read some google reviews and was shocked that some people said it was pretty clean! Are they wearing sunglasses inside the theater? All you have to do is go into the carpeted area by all the theater doors and your shoes practically stick to the floor! I thought maybe the bottom of my shoes became velcro! Not to mention actually going inside of the theater area to sit! EWWW! I sit down and I feel like I am going to contract some type of skin infection, lice or end up with roaches on my lap! And what theater puts a major blockbuster film in the smallest theater??? The emojii movie got a bigger theater then the war of the planet of the apes? Stupid staff! They are sooo rude too. I wish they would fire all these dumb kids and hire some people with brains. These kids will always work at these kinds of jobs, they have no work ethic. Just push the trash down below the seats, no one will know!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Dirtiest Theater I have ever seen!

August 05, 2017

This theater has popcorn in, under, around, and everywhere else in the seats. It NEVER gets truly cleaned. Next time you go, take out your phone and use the flashlight! Look at the seats, you will be shocked at all the stains as well! It is gross beyond explanation. They keep the lights that dim for a reason. Also, the worst staff ever! The staff will argue with you even when they are dead wrong! I had an argument with one of the lower managers, she kept refusing to let me talk, and saying she was standing right there. I believe her name was Danyelle. Terrible fat rude woman. She acted like I was stealing for asking for a refund on a movie that had already started, that I was already promised by a supervisor! I am going to contact corporate and inform them, I don't know if they will care, but their theater is a travesty, and someone needs to fix this other wise this one will be closing down soon. Maybe the health board should also be informed, because having food stuck between chairs for months would have to be attracting cockroaches. Oh, and the staff has no idea what to do about the premier card lines. They either never call the regular lines, and call 6 premiers and 1 regular. In the ticket line or the concession line. It also happens to the premiers at times as well. They can't get it together! So one line ends up being late for the film every time!

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Horrible Service

July 10, 2017

I have a premier card but as I was purchasing my ticket I still had to wait for 5 people in the regular line ahead of me, so I jumped in that line as well, why bother buying a premier card if it's not acknowledged. Then when I mentioned it to the person in charge inside of the theater she just said ok.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2
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