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User rating: 1.61 Rate Theater

4915 East Ray Rd., Phoenix, AZ 85044

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1.61 / 5

User rating: 1.61

Based on 15 votes and 14 reviews



  • General Experience User rating: 1.73333333333333
  • Concession User rating: 1.69230769230769
  • Cleanliness User rating: 1.64285714285714
  • Theatre Presentation User rating: 1.61538461538462
  • Customer Service User rating: 1.35714285714286

 

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Theater Reviews

Showing 1 to 14 of 14

Abusive staff

July 11, 2020

I hope you've fired that pathetic manager who called the cops on a man because he thought he didn't pay. Even after the man proved he payed the manager didn't even apologize.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

People of color need to avoid this theater.

August 04, 2019

The manager does not appear to want black people in his theater.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Extremely rude concession lady

June 22, 2019

My friend and I were in line waiting to get popcorn and this one lady with brown/blonde long curly hair seemed very annoyed and unpleasant. We were confused because she made it seem like you could only use a card to pay and we just had cash so we were clarified what she meant by asking again and she put her hands in her head and laughed. Her rude behavior was absolutely unacceptable and she needs to learn how to not act like that in front of customers even if she’s stressed. She had glasses and her hair seemed ombre brown to blonde and was long and curly.

  • General Experience User rating: 3
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 2

Pig Stye

May 20, 2019

Visited this theatre multiple times. Always a good experience regarding comfort, screen and sound. But this weekend went to see Wick and I have never seen such a mess. Upon walking into #14 at 6:45 for the 7 showing garbage was flowing out of the two bins onto the floor. A kid cleaning the inside said they weren’t ready yet. Really? Came back at 7, trash bins still spilling over!!! That’s not what you want to see. That pretty much sets the tone. Hard to tell in the darkness how clean the theatre was but I have my doubts. This theatre could use a little tlc.

  • General Experience User rating: 3
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Worst Manager Around

May 18, 2019

Racist staff needs a reality check and some customer service training. Not all black people sneak in through the exit doors.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

I’m pretty sure

April 13, 2019

Reading the reviews of this theater made it pretty clear to me that somebody was pissed and they decided to swarm the review page pretending they were different people and try to make it a racist thing. How do you immediately know somebody is wrong in their argument? They make it about race or gender or some other unaccountable thing. That being said, i’m going to go to the theater right now and get a feel for it.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

0

April 02, 2019

No stars This place is a joke what kind of bussiness is this wow

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Worst manager in town

March 19, 2019

If you enjoy being accused of stealing and being kicked out at the start if a movie then this is the place for you! But really very racist staff stay away

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Manager needs to be fired

March 19, 2019

Just saw the video of a man being falsely accused of not purchasing a ticket and then being robbed of his money because the manager that wanted to rudely call the police and be extremely disrespectful couldn’t just admit his mistake and sincerely apologize. How can you go to a theater, purchase a ticket and be demanded to leave without your money back? I’m sorry he turned on his flashlight to record how ridiculous your unprofessional staff was being but without that he would have no proof and this prick may be able to get away with this.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Very inconsiderate and rude manager

March 19, 2019

DO NOT GO HERE! Very rude staff who have have nasty attitudes and rude behavior. Go to the surrounding theaters or just watch some Netflix lol. But seriously please do not come to this establishment.

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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