Thank you for rating this theater!


1.91 / 5

User rating: 1.91

 



  • General Experience User rating: 2
  • Concession User rating: 1.5
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1.8
  • Customer Service User rating: 2.25

 

Please rate this theater

  • General Experience *

  • Concession

  • Cleanliness

  • Theater Presentation

  • Customer Service



Theater Reviews

Showing 1 to 5 of 5

don't do it!!!!

September 14, 2018

I am a local and have been here at least 30 times. I will never return. This place has gone to hell. They are rotating in and out of poorly trained staff and the management doesn't care if you enjoy your experience at all. I just tried to watch The Predator. I ordered a half pitcher and nachos. Also 2 waters but they forgot those. Out of 4 things they forgot 2. During the short 1hr 58m runtime I had half a dozen people try to clear my table. The last person literally came right in the middle of the final fight scene. She stood in front of the screen as the movie ended and I have no idea how the movie ended. The movie is called the predator and because of this lady I have no idea what happened to the predator. Hangnail? Dermatitis? I met 2 people outside the theater that had the same problem. I spoke to the manager, Tammy. She said no refunds no mater what. Even though I only asked for a ticket refund not a food refund, she said we don't do that. She was very inconvenienced by me and had nothing pleasant to say. She never even introduced herself. I spoke to director of Operation. She said I think you saw enough of the movie. she really told me I saw enough and to STFU. She said that it is policy for servers to clear the table at the end of the movie. She also refused a ticket refund. Bottom line is they don't care if you see the movie or not. The servers will block the most important parts of the movie with no recourse. If you complain you will get nothing but attitude. Don't' expect to actually see the movie you pay for. It's a shame as this was my favorite movie spot for years. Edit: I see Alyce the director likes to respond to bad reviews. Bring it on lady. We'll see if my bank agrees with you that I "saw enough of the movie" when I reverse the bank charges. Services were not rendered as agreed and you are a poor excuse for management.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Nice little place

August 14, 2018

Not a fan of the food or lighting but I overall enjoy going here. I know what to expect so Im not complaining. The lesser cost of a ticket makes me happy. I don't need a gallon of soda so a glass and one refill is good.

  • General Experience User rating: 5
  • Concession User rating: 3
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Nobody Cares Here

August 06, 2018

Don't think about complaining, it doesn't matter. The movie price was agreeable until the slim servings for outrageous prices...noisy place, poor screen & crackling sound system, seats squeak as people rock in them, warmer temp than expected, no way to get/flag down a server as they're doing their best with what they're given. Wanna tip big but the house takes all your money on a $14 12" pizza or $12 sub, side of fries $8+ & you hope you have gas in the tank for the ride home, especially after soda refills. Not well received for 2, let alone family of 6. Do the dinner & movie at home with a hired chef & you still come out ahead with Quality. Get it together Aloma Cinema Grill; you have a big parking lot to fill.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

Not kid friendly

June 23, 2018

Waitress lied about side dishes included in pricing. Very unprofessional. My children were very uncomfortable there. A very expensive and horrible birthday.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Unprofessional theater

December 15, 2017

Unprofessional theater, show 1/2 the movie on the side curtain. Manger could care less, was more important for her to be on her phone. Very obnoxious Blonde, wouldn’t even turn down the A/C. Hot as hell. Left the theater, heard it was a good place. Talked with others sitting next to me were regulars, said place has gone straight down hill in about a years time. Different management, pricing, cleanliness seem to care about them selves not there customers. Going to see Star Wars at Regal. What a waste of time and money, not worth the cheap price they offer. Gave it 1 star for our server, very apologetic.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 0
Change Location